First, don't use Viagogo. the sponsorship or nomination was not successful. How can Viagogo get away with charging such big fees? Viagogo: Reviews, Complaints, Customer Claims | ComplaintsBoard Read Customer Service Reviews of www.viagogo.com - Trustpilot Try to get in touch with the reseller for a refund. viagogo - Buy & Sell Concert, Sport & Theater Tickets NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Minister for Fair Trading Eleni Petinos said the public warning comes as NSW Fair Trading alleges Viagogo has breached the Fair Trading Act (1987) and Australian Consumer Law (ACL). Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. PLEASE REPORT THEM TO PREVENT MORE VICTIM! viagogo AG is registered in Switzerland, Company No. South Australia's Consumer . We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). viagogo is a global online platform for live sport, music and entertainment tickets. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. 4.1 Double Posting and Removal of Tickets. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. NSW Fair Trading investigating Viagogo for unlawful behaviour. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. Dont think you would be the lucky one. 1.3 viagogo Guarantee. About this app. Viagogo Refund Class Action Lawsuit 2021 - Refusing Cancelled Events You will need a username and password to access the Site and use the Services. The switcheroo could mean a currency conversion fee from your bank. 4.2 Stolen Property. 3.3 Laws and Regulations. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. Customer Files Viagogo COVID-19 Ticket Refund Class Action We may also first deduct any amount you owe us from any amount we owe you. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. Stock images:Getty, unless otherwise stated. Piggyback tickets may not be sold in the same listing. Provide lots of information and make a claim for a refund. 7.2 Copyright. ACCC chairman Rod Sims said the statements created a false sense of urgency. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. 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Can I Get a Refund from Viagogo? - GetHuman 6.3 Allocation of Risk. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Please note this does not include any sales or value added tax that may be payable on viagogos fees. 6.5 Tax Indemnity. Read Customer Service Reviews of www.viagogo.com/au - Trustpilot ", "I only became aware when looking at our credit card transactions $1500 for two tickets. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. 7.3 Additional Policies. 6.2 Waiver of Consequential Damages; Liability Limit. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Contact Viagogo directly - raise a complaint & request a full refund. 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. "Viagogo has also failed to specify, in a prominent way, a single price for tickets advertised for sale.. Despite a Federal Court ruling against Viagogo in April 2019 for making false or misleading claims and engaging in misleading conduct, Viagogo is clearly still not doing enough to prevent scam artists from using its site to swindle consumers. It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. My event is cancelled or postponed - What do I do? The ACCC has also advised consumers to steer clear of Viagogo. They often process refunds if requested. 2.4 Listing. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. We are not involved in the actual transactions between Buyers and Sellers. In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. -Skip the queue - buy your tickets in just two taps. Service 196 Value 191 Shipping 166 Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. Read more: If you search for the tickets and the website has the word Viagogo in the URL, do not buy. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. 2.11 Ticket Fulfillment. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. -Discover the hottest events in your area. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. A Viagogo spokesperson said the penalty decision covered a period of less than eight weeks. According to the consumer group Which?, Viagogo's terms and conditions say . You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. See something that's not quite right in this article? Petition Block Viagogo website in Australia Change.org arrow_forward. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. you lose thetravel facility remaining on your previous visa when your RRV is granted. In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. Copyright (c) 2006-2023, viagogo AG. Why use viagogo? Instead, try searching for the official website of the band or venue. Newshub confirmed the prices on Viagogo were selling at a significanty higher price. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. Why do my tickets have someone elses name on them? A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. Form 1424 - Refund request. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. Editor, Marcus Herbert. 1. But a spokesperson says the screenshots we sent, showing the lack of price transparency, the last-minute change of currency on prices and the pressure-selling approach, didn't constitute a violation of its rules. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. When it hits zero, your chance to see your favourite band or sporting event may have come to an end at least that's what you could reasonably assume. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. Ticket reseller Viagogo fined $7 million for misleading Australian consumers. Kiwi issues warning after Viagogo 'ripped off' elderly mother He'd been ripped off, and getting his money back from Viagogo was a months-long ordeal that took a toll on Dugald's mental and physical health. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Viagogo | ProductReview.com.au viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Your IP: Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. 2.1 Requirements. How do I unsubscribe from your newsletter? You warrant that you are over 18 years old and have the legal capacity to make the transaction. Ticket listings are a representation of actual seat location. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. you did not use your RRV for any travel(regardless of the reason). 2. If you buy through Viagogo your ticket could be fake and you could be getting ripped off. Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. The parent sponsorship application fee cannot be refunded. The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". She warns other event goers to avoid Viagogo at all costs. you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. Ultimately there are two questions to be answered . In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court found the Swiss-based company had made false and misleading representations when reselling tickets to live music and sports events. If tickets are not consecutive, then the Seller must create a separate listing. Customer offered $500 to take down negative Google review. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. ACCC Chair Rod Sims said: Viagogos business practices were unacceptable. And we're hardly the only ones who have a gripe with the company. We will also add sales or value added tax on our fees as applicable. 1.4 Modification. Dispute raised viagogo - PayPal Community Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. Yes! You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. ASK FOR A REFUND FROM THE RESELLER. viagogo Tickets 4+ - App Store - Apple 2.6 Making an Offer. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. 2.3 Username and Password. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. 5.3 Disclosure of Information. Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. They rush you and make their websites look just enough like they could be official ticket sellers. The "on its site" disclaimer that followed was in a distinctly lighter font. 2.9 a) Exception to Sellers Obligation to Confirm. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. You may only use the Services if You can legally enter into and form binding contracts. viagogo - Buy & Sell Concert, Sport & Theatre Tickets The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. 6.4 Release. The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. They can't be trusted. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . Elton John gig ticket scam prompts consumer warning about Viagogo after We may investigate complaints and violations of our policies. From the actions menu, select the 'Request Refund' option. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . viagogo - Buy & Sell Concert, Sport & Theatre Tickets Viagogo Gets A New $330 Million Loan. No Consumer Refunds - Forbes Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. By using our Site, You agree to accept this Agreement. Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising Note that Your payment may be withheld if you violate this clause. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. Consumers urged to avoid viagogo | NSW Government It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. After you raised a dispute did paypal stop or refund deduction from card? FILE A DISPUTE WITH YOUR BANK. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Original price eur159!!!!! We endeavour to rearrange delivery with the customer or arrange a collection point. 2. Viagogo will never pay you after you sold your tickets and you can never get back your money. Why is the price printed on the ticket different to what I paid? Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. This charge is in addition to the amount originally paid for the tickets. Fears ticket scalping will surge as laws fail to rein in Viagogo - CHOICE Viagogo 'refusing to refund fans' for gigs cancelled in pandemic If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. If You do not qualify, do not use the Services. viagogo is rated "Bad" with 1.3 / 5 on Trustpilot There are an increasing number of unauthorised ticket resellers operating online. For more information check the Skilling Australians Fund Levy information at This may limit your ability to be grantedanother visa.