The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . Pay in 10,000 for bonus. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Sadly I could no longer attend on the new date which was in October 2021. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. where did nick turani go to college brian buffini net worth 2018 Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. Can I deliver the tickets using a different delivery method? 5.4 Making Adjustments. 1. How do I sell my tickets on the Ticket Exchange? We do not control the information provided by other users which is made available through the Site. You should get the exact tickets that you ordered. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. We do not allow any commercial relationship to affect our editorial independence. 3.Click Dispute a Transaction. Please remember that you will not be paid for this sale. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. That helps us fund This Is Money, and keep it free to use. We are not involved in the actual transactions between Buyers and Sellers. Government pushed to ease rule stopping 'pension recycling' for tax gain - as critics say it harms older people who return to work, Become a neighbour of Clarkson's Farm: Three Cotswold houses for sale in Chadlington - the village by Diddly Squat, Will spray foam insulation make your property hard to sell or mortgage? Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. Selling a type of mobile ticket and transferring it to the buyer. 2.5 Tax on Seller Proceeds. What are the viagogo Terms and Conditions? The 'Payment' tab is automatically open. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Australian music stars warn fans of buying Viagogo tickets 3.3 Laws and Regulations. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. What is the viagogo complaint handling process? To post a ticket for sale on viagogo You must first register with the Site. Crucially in your case, this means. You warrant that you are over 18 years old and have the legal capacity to make the transaction. We will also add sales or value added tax on our fees as applicable. Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Mixing up card details may feel like a silly mistake, but it is one that is very easy to make. Ratings by category. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. I had a flight delay, can I get compensation? Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. Can anyone help me? Resale Help - Ticketmaster Help But, if you plan to do this, you must tell your ticket seller in advance. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Like. A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". We will not allow You to buy or sell tickets before You have registered with Us. The companys full name, according to a well-placed source, is Global Experience Solutions. Report. 4.1 Double Posting and Removal of Tickets. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . Ticket reseller Viagogo fined $7 million for misleading Australian This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. I want to ask if anyone know their custumer service valid e.mail ? On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. In future, if you have issues confirming or fulfilling . Your experience can help others make better choices. Viagogo cancelled my sale and wants me to pay a fee While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. At no time do We provide the Buyer's payment information to the Seller. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Viagogo have become the focal point for calls to tightly regulate . Can you help me find out what has happened here?