Once you favorite an item the button fills in green and says Favorited. Note certain items, such as alcohol, may not be added after your order is placed. This is the default option for when items arent available. When it's time for delivery, you'll see a message in the Instacart app's order screen. When you get to the store, follow the instructions to let us know you've arrived. Customer Service Manager. Sorry, you cannot add to your order." Nope has ANYBODY HAS ANYBODY HAD THIS PROBLEM WITH INSTACART..NOTE: WALMART DELIVERY IS A JOKE..YOU HAVE TO ORDER 2 WEEKS AHEAD..they must pay their shoppers shit..cuz they don't have enough of them..the money I save from shopping Wal-Mart via instacart means I can give a very generous TIP..Shoppers deserve it..but I'm a senior on fixed income..i just don't have it to give if I lose that 25$ a week..its just not fair..its always the lowest paid and hardest worked..THE SHOPPER..that gets screwed in the end ( AHEM! If you need to remove the item entirely, tap the - until 0 displays then tap "Remove". When your order is ready for pickup, you'll get a text or app push notification on your phone, along with pickup instructions. I just asked my shopper to add them when they were shopping. Please note If you choose for your order to be left unattended, you accept full responsibility for the order after it has been delivered, including any loss due to theft or temperature sensitivity damage. Only use images you yourself took (such as a photo where you held the product in your hand - or the product inside it's product packaging - front side facing the camera). To configure the page or discuss alternative hosting arrangements, contact your Instacart representative. Through instructions, you can let your shopper know that you prefer greener bananas or help them find the apartment to drop off your order. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. If you have items in your cart from more than one store, you'll need to choose a delivery window separately for each store. Press J to jump to the feed. Your shopper selects the best possible replacement. You can check your order status with the Instacart app or website. You can quickly add the product to your shopping list right from the search page by pressing the + sign. You can search the catalog or choose a replacement from a list of suggestions. Adding the items you love to your Favorites is an easy way to view or buy them again. At the top left, click the 3 horizontal lines 2. To avoid charges on your credit or debit card, replacements for EBT SNAP items must be. We make it easy to find items from your favorite retailers and have them delivered right to your door. You and your customers benefit from Instacart scheduling, full-service shopping, delivery, pickup, and order tracking. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/d2\/Use-Instacart-on-an-iPhone-or-iPad-Step-1.png\/460px-Use-Instacart-on-an-iPhone-or-iPad-Step-1.png","bigUrl":"\/images\/thumb\/d\/d2\/Use-Instacart-on-an-iPhone-or-iPad-Step-1.png\/709px-Use-Instacart-on-an-iPhone-or-iPad-Step-1.png","smallWidth":460,"smallHeight":363,"bigWidth":709,"bigHeight":560,"licensing":"

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\n<\/p><\/div>"}, https://www.instacart.com/help/section/360007902831. Tap the Chat link at the top of the screen to let them know if you want to add items to your order or make other changes. On the instant cart side they don't let you add more than $200 to the initial order. Tap the three horizontal lines in the top left-hand corner. For an order placed through the Instacart App or website, follow these steps: Go to the Instacart app and tap the Account icon to access your account; select "Your Orders" to find the purchase with the item you would like a refund for and tap on the order. Begin typing to search, use up and down keys to navigate, enter to select. Use the Instructions button for supplying your Shopper with things to look for when they pick the items from the shelf such as how you'd like deli and produce items to be, or for something else such as to watch for dates or something different altogether. Your delivery driver sees these instructions when they start heading your way. You can schedule delivery for as fast as an hour or for later in the day or week to fit your schedule. It has no effect on the customer role. Add a photo of the item, if necessary. On a store's homepage, tap View More next to Buy It Again. If you have order notifications turned on, look for alerts when an item is replaced or refunded. For steps on how to replace items in the Instacart app or on our website, go to, Adding instructions for specific items, replacements, or delivery, Equal to or less than the value of the original item, for EBT SNAP-eligible items after checkout in the, Enter the amount you want to charge to your EBT card. Scroll to the bottom of the delivery screen and tap, . In-app. 2. I prefer cash as Instacart can. Use Next and Previous buttons to navigate Yes!!! Here's what I found out: As a general rule, Instacart shoppers do not steal groceries, but it has happened. Scroll to the bottom of the delivery screen and tap Chat with shopper. Repeated attempts to order prohibited items could result in account deactivation. This article has been viewed 15,409 times. It has no effect on the customer role. Contains the list of items divided into found, replacements, in progress, and refunded. You can track your order's progress and communicate with your shopper every step of the way using the Instacart app or website. If you don't know, most places give you an "I don't know its department" choice, or you can press Cancel instead. We use cookies to make wikiHow great. You can view your favorites under the Buy It Again category on a store's homepage. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. However, Instacart Shoppers can choose what customers and orders they want to take. is an easy way to view or buy them again. Copyright 2023 Instacart. Adding instructions for specific items, replacements, or delivery, Gifting an Instacart order with Care Carts. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. If you need to change its quantity to a lower number, press the - button then tap "Change qty". When your personal shopper begins working on your order, youll see a message in the Instacart app. Scroll down to Your preferences and click Other options, or Approve. There is a Change button to change the tip. Tap the 3 stacked horizontal lines in the upper left corner. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Add in any additional instructions. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. at the top of the screen to talk to your shopper. Contactless delivery is available with our "Leave at my door" option. Tap Order history. The page contains the list of items, a map, the shopper's name, and delivery details. On the website At the top left, click the 3 horizontal lines; Click on an order to view its progress; Tracking your delivery in progress. Tap the plus or minus symbol to increase or decrease quantity On the website 1. Once you favorite an item the button fills in green and says Favorited. However, if you decide to tap the item to open the product's page, you'll find the two quantity and ""Add to Cart" buttons at the bottom of the screen for additional details. If you want to buy an item that isn't currently listed in the Instacart database, you may need to add it to your order as a Special Request. (For safety reasons, drivers might not reply while theyre en route.). Log in to help us get you to the right help quickly. If the item is EBT SNAP-eligible, you can change this charge to your EBT card after adding the item to your cart. If you have trouble making changes, please reach out to Instacart Care. Retailers may also have size, weight, or price restrictions on certain items. Give us as many details as you can about the item, including the quantity. Then, go ahead and place your order! Authorization holds, recurring payments, and unknown charges. Then click, At the bottom of your receipt, you can see a. breakdown of how much is charged to your credit or debit card and EBT card. Your developers can integrate the selected capabilities through REST API calls using any language, such as Java or Python. "INSTACART provides no restitution for the Shopper even with proof of their delivery, item, etc. Tap Add promo or gift card. If you add any items to an in-progress order, it automatically charges to the credit or debit card you entered at checkout or that you have on file. Well let you know in your order screen if that happens. If you tap the item from the search page, you will have to tap the + sign before seeing the - and tweak from there.