for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. Please take the tickets directly to the box office for a refund. A Personal Loan can help you mitigate losses and get back on track. Fatsuma Stagehand StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Personal Loans can provide financial relief during an emergency. Illinois Enter your gift card number in the Add a Fancode & gift code section. Review the StubHub return and refund policy at ReturnsAndRefunds.com. I would like cash refund too. 2023 www.cincinnati.com. On March 7th, StubHub emailed Marrali a copt of its refund policy. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Postponed events may not be eligible for refunds. Many companies featured on Money advertise with us. I was a no show due to a soft water flooding of o "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. From everything weve seen, the StubHub customer support is quite thin, to say the least. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. Whats The Difference Between Class 2 And Class 3 NI Contributions? StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. North Carolina Let us teach you the major money lessons you NEED to know. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. Would not make an exception,to a hotel reservation I made thru Priceline. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? They have a VOID watermark. See detailed StubHub customer service rankings, employee comments and much more from our sister site. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . International orders are handled a bit differently than those within the US, @Lighty7. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. How to request an event on the StubHub website. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. Yes What Happens If I DonT Pay National Insurance Contributions? We are changing the way you register and sign-in to the StubHub Community. where can I go to use activate the voucher so I dont lose that as well. Sometimes email clients send our first email to a spam or promotions folder. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. How do I contact StubHub for refund? They may sell them for more or less than face value. We do still love going to events and want buying tickets online to be easy and safe. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Sign in, or if youre new to StubHub, sign up for free. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Registered users: Log in to your StubHub account. Lots 81-82 Street C Depending on where you live and how you got the tickets, you may be due a cash refund. What do you mean Dming the moderators? Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. The company prides itself on being a Fan-to-Fan service. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Supervisor " would NOT SPEAK WITH ME. This happens when tickets are reprinted, but they are usually still valid. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Check out the table below to see the best alternatives to StubHub. NewsletterDollar ScholarStill learning the basics of personal finance? Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. Just log into your DoNotPay account using any. With only these four steps, your refund request is faxed. Reach out to customer service representatives via social media, Call the event organizer and state your case. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. We just sent you a welcome email. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Find the sale. I was only given the option of the credit and the event was in CA. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Events postponed or rescheduled won't be refunded, Fowlks said. Having difficulty navigating this. An email might never be responded to, and the same goes for phone calls. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. Go ahead and file a chargeback on your credit card. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Your sale is valid and you will be paid on your sale 5-8 business days after the event. Customer service all the way to your seat, 2000-2022 StubHub. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. "The return of live events, the input of customers, partners, and regulators, and the . The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. 1.866.788.2482. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. Ticketmaster will be the only place selling VIP Tickets though. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. I was refused to talk with a supervisor , I had 4 tickets listed. Help us improve this article with your feedback. The credits are valid through the end of 2022. and take advantage of this neat service whenever you need it. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. StubHub offersthe retroactive refunds because the live events industry is opening back up. To reach Customer Support call 1-866-788-2482. Are You Having Trouble Getting in Touch With StubHub? Since its inception 22 years ago, StubHub has grown to 800 employees. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. It is now November - this is ridiculous. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. Email: This information has not been added. This number works. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Customer Service training is needed. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. This watermark prevents others from copying them. Find help with your questions from other fans through our own peer-to-peer community! For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Purchased 2 NFL tickets on StubHub. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. They're upset StubHub is refusing to . We'll email you when an event is canceled. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Combined with viagogo, we now span 90+ countries around the world. The cash refund will be issued by May 31, 2021 and will. There you will see your canceled event credit along with a link to request a refund instead. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. All you need to do is follow these short steps below: Voil! We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. Get useful tips, expert advice and cute animals in your inbox every week. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. Great help!!! Is SeatGeek legit? Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Open a new browser and try logging in again. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. A million dollar company can not compensate a loyal customer a few hundred bucks. No problem. For obvious reasons, this isnt usually a satisfying compensation. Use of this website signifies your agreement to our. DoNotPay records the details of your purchase to boost your chances of winning the refund. Hurry up and access DoNotPay from any web browser to check out everything we offer. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. I received an access code that didn't work and Customer Service asked me to give the seller a little time. Had a concert canceled because of COVID-19? 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. but I havent been able to get in contact with anyone from StubHub. Customers can keep their credits if they like. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. The clause is designed to protect both buyers and sellers. . The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. Does StubHub have live chat? United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Thanks SO much! From everything weve seen, the StubHub customer support is quite thin, to say the least. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. on 2/28 at 3:05PM Your online site is a disaster, It does not work to apply a credit. She came back and said I'm refunding your money butand then starts fighting with me again. but I havent been able to get in contact with anyone from StubHub. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Let us teach you the major money lessons you NEED to know. DoNotPay can be by your side during the process and help you sue any company in small claims court. We will process the refund to your original payment method within 5 days. Louisiana DoNotPay doesnt care about that. "So were afraid that its just gonna be money thrown to the wind.. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. 1:00. "If you have tickets to a show that is postponed, you will be able to select your refund . StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. To reach customer support call 1-866-788-2482 Find contact information here. Click here to explore your options! If you have already been paid, we'll charge your credit card on file to recover the payment. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). Remember, your order is covered by our FanProtect Guarantee." Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. The April 25th show was canceled due to COVID-19. Contact us United States and Canada. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. I saved to buy expensive tickets as a gift for my wife and now we cant go. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. We'll do our best to get back to you in the next 24 hours. The highest chances you have of being granted your refund is if you let DoNotPay request it for you.