Dear Valerie149,First and foremost, we would like to thank you for taking the time to share a detailed feedback from your experience at Hotel Xcaret Mexico. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. It is located right next to Xcaret Park, found on the Federal Highway 307, km 282, only 56 km away from Cancuns International Airport and 6 km away from Playa del Carmen and about 55 km north of Tulum. Xcaret Park, one of the attractions in Cancun, Playa del Carmen and Riviera Maya you must experience. 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. The Experience Photo Pass is offered to each guests Hotel Xcaret by way of the resort's mandatory bracelet, which allows guests access into their hotel room and entry into the theme parks. The review was in regards to not being able to access my photo package, but after a week of phone calls and emails my family was finally able to access our photos. Outside Mexico. 282. How do I open the ZIP file when I download multiple photographs? Official ID of the visitor on the reservation (original). Plus having free shuttles to all the parks was a major win that my whole family took advantage of. We use own and third-party cookies to improve your experience on our website. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. But the bracelet also gives guests access to innovative photo stations conveniently located throughout the resort and the various theme parks, including Xcaret, Xel-Ha, Xenses, Xplor, and Xplor Fuego. Saturdat to Sunday from 9:00 to 15:00 Hours. You can take it as many times. We can provide it to you if you have your purchase receipt. My daughter also couldnt get enough of the steak tacos at Las Playas. Yes. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. Ruble (RUB): Visa, Mastercard, Diners, Discover, JCB and Paypal. I will absolutely return to Hotel Xcaret: for the amazing scenery, the tremendous food and drink, the gorgeous amenities, but more than anything, I will return for the experience provided by the incredible staff. Clear editor. If you visited our Parks: foto@xcaret.com I already purchased my admission to the Park, but I want to buy other services. Transportation airport-hotel-airport . They let us keep our bags in a secure room (even the luggage room looked like a 5-star hotel)and showed us downstairs to the Mercado, which was one of their main buffets, Mexican-market style. Enjoy a meal in one of the 2 coffee shops/cafes and perks like free WiFi. 5th Ave 10. *MSI only with participating cards (banks) issued in Mexico. Learn all the information in our Privacy Notice, Copyright 2019 Experiencias Xcaret Parques, S.A.P.I. I communicated with guest services manager, Talia, before arrival, to book our excursions and ask a few questions. Yes. You can also enjoy the rivers without swimming in other activities like Rafts or the Underground Expedition. +1-888-675-2083. Refund will not be granted under any circumstances in this case. You can post now and register later. Cabins, apartments, houseboats! However, we would appreciate if you could inform us about the exact date you will visit the park. (01152) 55 4163 7327 What is the time for pick-up at my hotel and where should I wait? Look for the Xelfie spots (automatic cameras) or any photographer inside the park. However, with an advance purchase of at least seven days in this website or by calling our Customer Service, you get 10% discount on the cost of the regular price and 15% off purchasing 21 days or more in advance. Privacy Terms. If you chose transportation to the parks but the hotel you are staying at is not in the list, you can call Customer Service or send an email to customerservice@xcaret.com. Omni Boston Hotel at the Seaport. Enjoy perks like free continental breakfast and free train station pick-up. They are encoded directly from cameras with high resolution. 5/5 would recommend again. We will be delighted to assist you!Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. it was just my wife and I for her birthday/anniversary. Hotel Xcaret Mxico. We have lockers for two people where you can keep a backpack with all your belongings (deposit is not necessary). Your link has been automatically embedded. But when we tried to get checked in the second time, it just seemed as if Fanny was in a rush and trying to get to the next person. For further support information contact our photograph department at foto@xcaret.com. Express check-out, a computer station, and dry cleaning are also on offer. At the end of your stay, you can buy the photos at the store Tienda de Fotografia. This time, we certainly have failed in delivering this promise to you, and on behalf of all my team, I offer a sincere apology for the inconvenience we have caused you.Thank you for taking the time to write your detailed review. You can also enjoy more vacation time, having special access in our ticket booth express, for purchases made on Internet or Customer Service. Hotel_Xcaret_Mexico, Director General at Hotel Xcaret Mexico, responded to this review. You must present official ID (IFE) with address in Quintana Roo. BBQ buffet with delicious ribs (vegetarian options available). It was prompt and comfortable. Have fun with activities such as assisted rappel, zip-lines, kayaking, exploration swimming, or cliff jumping. Exact pick-up time will be confirmed when making your purchase. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. *MSI only with participating cards (banks) issued in Mexico. Children from 5 to 11 pay half the price. The food is really good. Yes, you can contact the photography customer service center and that option in not available via online purchase. Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Does the ticket include snorkel gear or should I bring my own? ", A verified traveler stayed at Club Quarters Hotel Faneuil Hall, Boston, "The rooms were clean and very beautiful modern chic. Xcaret Photo Pass is a great way to save your memories of an unforgettable day in the Riviera Maya. 50 Park Plaza at Arlington Street, Boston, MA, 02116. Remember that pictures are saved in our database for 30 days after your visit. Upload or insert images from URL. However, you are not to worry; your helmet is equipped with a built-in chip that activates the cameras that we've installed for you as we go along. What kinds of clothes and shoes shall I wear? I had written a very negative review about this hotel and due to trip advisor's policy I had to delete it in order to write a new one.

Also, you can glide in zip-lines at Xplor, be part of a great Mexican party at Xoximilco, or put your senses to test at Xenses, live an unlimited nighttime adventure at Xplor Fuego, and experience six exciting activities at Xavage. Does the Park offer activities for children over five years old? Can I participate in an activity more than once? per night. It has 900 adults only (young adults ages 16 and up) suites inspired by artists of Mexicos culture, 10 gastronomic experiences under the care of the best Culinary Group in Mexico and an eco-integrating architecture so that you can feel pampered in an atmosphere of astonishment with no rush. The Rafts circuit is 342 yards long. Paste as plain text instead, I want to purchase my dolphin experience photographs. 2.- A list of the albums that are included in your package will be displayed. The maximum circumference of the harness around the waist is 47 in (120 cm) and 25 in (65 cm) around each leg. Each photo downloaded is a JPG file, and the videos are MP4. Allow nature to hold your body and soul, renewing you by relaxing and stimulating your senses and health. BUY THE PHOTO PASS! What happens if I forgot my download code? But we purchased the photo package 2 parks & the hotel. Does admission include transportation service? - See 45,537 traveler reviews, 36,318 candid photos, and great deals for Playa del Carmen, Mexico, at Tripadvisor. Re: Xcaret: photo pass worth it? Cancun, Quintana Roo. Xenotes is the only tour in the Riviera Maya that takes you to visit the four types of cenotes that exist in nature: semi-open, open, ancient, and cavern. Responsive staff. How can I find out if there is a pick-up service at the hotel where I'm staying? The free buses with unlimited access to the park saved us probably $1000 by itself. If you are in a hotel far from the Park, in Cancun or Tulum, you will be arriving at approximately in 1:30 or 2 hours. Doubletree by Hilton Nashua : 2 Somerset Pkwy. Within Mexico. Admission to XPLOR All inclusive costs $ 129.99 USD, but for all purchases made seven days prior to your visit on www.xcaret.com or www.xplor.travel you can benefit from a 10% off the regular price and a 15% off purchasing 21 days or more in advance. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Yes we offer special discount for persons with disabilities, is only valid at the Park's ticket booths. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi. We were swimming in an area by one of the restaurants (Las Cuevas I think?) I also requested a king size bed (I was proposing on this trip!) Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). Kukulkn Blvd, Km 9.5, Cancun Hotel Zone. While buying your ticket online, a list of hotels where pick-up is available will be displayed. Yes the resort is beautiful and access to the parks is great. Within Mexico. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. If you want to add something to your cart, we invite you to call our Customer Service and one of our agents will support you. 450 Summer Street, Boston, MA, 02210. Live the adventure in the most visited zip-line park in the world, where you will glide on the highest zip-line in the Riviera Maya, swim and paddle in stalactite rivers and more. 282. Face the only whitewater rapids in Cancun, cross a circuit of ropes hanging in the air, drive a Monster Truck, board a jet boat, ride a kayak and fly in a zip-line. Paid for in US $ we received the hotel photos only. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. This change is valid only 24 hours in advance. Kukulcn Blvd, Km 1.5, Cancun Hotel Zone. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. Are the downloaded files of high quality? DoubleTree by Hilton Hotel Boston - Bedford Glen. Zipcode 77500. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. No, only Tour option includes round transportation from Cancun and Riviera Maya. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. A floating Mexican party awaits you at Xoximilco. Yes. Can I pay with credit card or debit card of a person not included in the visit? We thank you for the time invested in sharing such warm comments with future travelers around the world.We hope this will be the first of many more visits to come! Board the trajinera that takes you on a tour among natural settings, in an atmosphere with live music, dinner, and open bar. Dec 25 - Dec 26. We kind of had two check-ins, as we got there a bit early before our room was ready. Do I have to reserve for a specific date? *MSI only with participating cards (banks) issued in Mexico. How do I open the ZIP file when I download multiple photographs? All journeys take 45 minutes. Yes, at the Stalactite River Swim, the use of life jackets is mandatory. At the park we offer spaces for relaxation where you can find chairs and hammocks at your service. Customer Service. HOTEL XCARET ARTE. - Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. You can download as many times as you need to while the code is valid. However, I just feel that the management fell a bit short on the front end of things that could have made our stay so much easier. No, this is why we advise you to bring one with you. For more information, please consult our list of products and services found in the price list section of our website. Display as a link instead, The waiters/waitresses were always so nice. Chetumal-Puerto Juarez Highway KM, Km. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. Access to the special ticket booth if you purchase online. Dear Katie F,What a great five-star review to read, we are absolutely thrilled that your All Fun Inclusive experience was just wonderful. There is not an exclusive activity for young children, but they can do them all, if they observe the requirements for each activity, and must be accompanied by an adult all the time. In case of amphibious, they can participate, but only an adult with driving license is allowed to drive. No one told us how to use them at the park to take pictures, no one told us that we could use them at the buffets in Xcaret park or how we could use them to get bags for the underground river swim. Grupo Xcaret is the name of the company that owns and operates some of the best tourist attractions in Riviera Maya, Mexico. I would like to note, however, that in my previous review, I recieved a response from the hotel director that the Guest Service Management team would get into contact with me immediately, but no one ever did. He was knowledgeable about the resort, the general area, and was very happy to make conversation. Strike your best pose, smile and take as many pictures as you want during your visit. All activities are optional and, at your arrival, youll be given the chance to select those which you want to do and those you dont. The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement.Transportation airport-hotel-airport and hotel-parks-hotel is also included.Welcome to Hotel Xcaret Arte, welcome home! Saturdat to Sunday from 9:00 to 15:00 Hours. Yes, the activities in Xplor Fuego are designed for all family. Not the end of the world, but it would have been nice. Service at every restaurant was never short of perfection. What is the minimum age allowed inside the park? Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Theres not an exclusive activity for young children, but they can do them all if they observe each one of the requirements, and must be accompanied by an adult all the time. Outside Mexico. Yes, we offer a special price for Quintana Roo residents, valid only at the park's ticket booths or calling to our Customer Service. See all available properties in Middleton. more. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. From Monday to Friday from 7:00 a.m. to 12:00 a.m., and Saturday and Sunday 7:00 a.m. to 10:00 p.m. Local Time. She even offered advice on when to arrive at a restaurant my daughter was interested in trying, to avoid bigger crowds. 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. The Unlimited Xcaret Xperience package (UXX) is designed only for guests of this hotel, and provides them with unlimited access to Xcaret Park during their entire stay and the ability to enjoy more than 40 exhibits and attractions in the world-renowned Xcaret eco-archaeological park. Once you reserve and pay, you will not be able to change entrances, activities and/or tours. 5 Blossom Street, Boston, MA, 02114. Col. Centro, Playa del Carmen. We offer you multiple payment options to pay for your reservation. Sorry, we dont have them on rent, neither wheelchairs nor strollers. ), Check prices in Middleton for tonight, Mar 4 - Mar 5, Check prices in Middleton for tomorrow night, Mar 5 - Mar 6, Check prices in Middleton for next weekend, Mar 10 - Mar 12. We were very close to one of the smaller, double level infinity pools and a beautiful lagoon area with one of the resorts hidden water slides. It didnt matter if he was cleaning the pool or checking chemical levels he smiled. Yun (CNY): Visa, Mastercard, American Express, Diners, Discover, JCB and AliPay. What is the minimum age allowed inside the Park? . We certainly appreciate receiving your comments that the service afforded to you during your stay was the best you have ever experienced in Mxico! Get exclusive information in your e-mail: If you have a valid reservation, you can make your. DoubleTree by Hilton Hotel Boston - Westborough, Next: Show All Available Comparable Hotels with Pricing, Andover Bird Sanctuary (Moncrieff Cochran Sanctuary), Addison Gallery of American Art hotels/motels, Tewksbury Hospital (Massachusetts State Infirmary), Hotels close to Lawrence Heritage State Park, Hotels close to John Greenleaf Whittier Homestead and Museum, Hotels near Boston National Historical Park, All Doubletree Hotels in or near Middleton. (edited), Edited July 5, 2018 by MarieSamSanchezPhoto. Discover Isla Mujeres, a fascinating island in front of Cancun, where you will find spectacular beaches, a peaceful and relaxed Mexican atmosphere, and important Maya vestiges. (1,150 reviews) "Convenient location, friendly staff, clean and affordable. Are the downloaded files of high quality? Within Mexico. They did an AMAZING job with the photos at all 5 parks . prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. Photo Pass Xenses; Get my admission to Xenses. de C.V. Xplor park is the most amazing park that will take you to enjoy adventures across the maya jungle on amphibious vehicles, swim and float in underground rivers and flying the sky on zip-lines. Mexico: 998-883-3143. . There is no limit to how many photos you take and you can then purchase access to download these images. Review tags are currently only available for English language reviews.