All cancellations outside of the aforementioned timeframes will not be refunded. Please note, we only delete personal data on the request of the individual. Even a basic insurance. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. www.wisecars.com. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Powered by, We use cookies to give you the best experience. Wisecars falsely advertised vehicles for rental on their website. Wisecars does not store credit card details. All related documentation must be kept if an insurance claim is submitted. Keep copies of all relevant documentation you are asked to complete. We use dedicated people and clever technology to safeguard our platform. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! 12 Wisecars Discount Codes, Promo Codes - Mar 2023 49 reviews. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. All cancellations outside of the aforementioned timeframes will not be refunded. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. Wisecars does not store credit card details. No charge will be made for amending your booking before the start of your rental. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. They may be needed if you wish to make a claim. Wisecars flagged this review for containing harmful or illegal content.Read more. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. We do not delete personal data on the request of a third party. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. No way has this company got 4.5stars. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. 2023 Trustpilot, Inc. All rights reserved. Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. You have a guaranteed booking with us and with one of our trusted premium suppliers. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. - Wisecars Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. Wisecars Reviews - 45 Reviews of Wisecars.com | Sitejabber The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. Trustpilot is assessing this review in accordance with our flagging process. Subscribe! Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. We will send you your rental voucher 48 hours before your pick-up time. 2023 Wisecars. Manage Bookings Online - Wisecars - Wisecars If you have already provided us with your flight details, the car rental company will be able to track your flight. All related documentation must be kept if an insurance claim is submitted. Seamless booking experience and great price compared to all other websites. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. I reached out to Wisecars, who were really understanding of the issues I encountered. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Thank you guys for that excellence!!! I'M TRULY IMPRESSED. In most locations, the minimum renting age is 21 years. Honestly, never use third-party companies to rent a car. Wisecars car rentals - Bargain Travel Forum - Tripadvisor What's Wisecars' cancellation policy? Alternatively, just sign in or register using your Google or Facebook account. Wisecars is not liable for services or bookings not fulfilled due to force majeure. Read Customer Service Reviews of www.wisecars.com - Trustpilot Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Manage Bookings Online - Wisecars - Wisecars In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Amendments can only be made up to 48 hours before the pick-up time. If you cannot find the confirmation email, please contact us via our website. Amendments can only be made up to 48 hours before the pick-up time. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). In such circumstances, we will cancel your booking with no liability whatsoever. We can accept no further responsibility when there is no out-of-hours service available. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. My issue has been resolved. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: You can also extend the free cancellation time frame by purchasing our Cancellation Protection. Surely it's illegal in USA to drive with no insurance. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Wisecars Car Rental Comparison on the App Store Minimum age requirements on larger cars may also be higher at some locations. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. I read other reviews from this company after this had happened and that is a common . On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. Read Customer Service Reviews of www.wisecars.com - Trustpilot It is one of the scummiest business models I have ever seen. If additional information is required, the process may be extended for another 28 calendar days. If you haven't started your trip yet, you can change your drop-off time by amending your booking. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. All rights reserved. ago Company Terms of Service - Wisecars I had rented cars for myself and others through Wisecars many times. No charge will be made for amending your booking before the start of your rental. You may also add additional drivers at the rental counter when you pick up your car. Excellent! Wisecars falsely advertised vehicles for rental on their website. Minimum age requirements on larger cars may also be higher at some locations. Lorem ipsum dolor sit amet, consectetur adipiscing elit. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Reduce your carbon footprint by selecting a greener car hire option. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. Powered by, We use cookies to give you the best experience. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking.
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