Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. When booking accommodation you will receive a reference number and a booking confirmation email from StudentUniverse on behalf of the accommodation provider. Search for the total number in your party and log in (or Sign up) as yourself. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. Ticket holders must have current student or academic/teaching staff identification and/or proof of age with them when travelling. You can also update your email address to a more permanent one on your account any time. Our agents cannot enter these codes once an order has been placed online. We advise you also to print the on screen confirmation. A package arranged by us will be a We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight. All you have to do to unlock our exclusive student and youth fares is sign up for a FREE membership. Yes, and this depends on the airline's policy. period of more than twenty-four hours or include overnight accommodation. But ATOL protection does not apply to all travel and travel services. Additional costs are your responsibility. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). Our liability will in all cases be limited in accordance with and/or in an identical manner to: (a) the terms and conditions of the travel service providers that provide your travel arrangements (which, by making a booking with us, you acknowledge form part of these Booking Conditions) - and (b) relevant international conventions, including the Carriage by Air Conventions (within the meaning given in section 1(5) of the Carriage by Air Act 1961), the Athens Convention of 1974 on the Carriage of Passengers and their Luggage by Sea and the Convention of 1980 concerning International Carriage by Rail. Please check your airline's policy to see if you might be eligible for a refund. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. These terms were last updated on 17 September 2018. We recommend that you consult with your doctor or specialist clinic before commencing travel. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. We understand a lot of you have been asked to vacate your university or study abroad programs immediately. We will ask you for details about your experience to forward to our technical support team. Most airline tickets do allow changes for a fee, plus any difference in fare. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". You must notify your consultant of your payment once it has been made. It is entirely at the airline's discretion to provide you with a seat on a later flight. Do you have better flight specials available by phone. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). Please see the chart below to see if your flight is eligible for these rewards. Please see your booking confirmation email for details of your booking provider and confirmation reference. If you would not like to accept the future travel credit, we can look into the possibility of a refund. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. If you want to cancel or change your flight and you know and agree to your airline's policy, you can do so yourself by going to the "My Trips" page and following the prompts. Standards and ratings may vary between countries, as well as between providers. You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. You will need to have their legal name as it appears on their ID and their date of birth. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. Log in (or join) to see if you are eligible. Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. Your travel credit and expiration date can be found in My Wallet. So yes, they would ask you to upload some documents before . Tuition. Vote. Alternatively you can ask us for copies. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. Well be with you within a few days. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. Ticket holders must have current student or faculty identification and/or proof of age with them when traveling. Telephone calls to or from any of our consultants may be recorded for training purposes. We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. No date changes are permitted outside of your tickets validity period. If your ticket was on two separate airlines, youll have a partial credit for both of the airlines. Conditions can change rapidly in a country at any time. We hold an Air Travel Organisers Licence (number 4267) issued by the Civil Aviation Authority. The tuition rate in force for all programs is based either on program or modality. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. Please only contact us if your flight is within the next 48 hours, so that we can help those with urgent needs first. Fulfillment of a request cannot be guaranteed. All insurance questions have to go directly through Tripmate, or whatever insurance company you purchased through. You will need to input your traveling companions' details before entering your credit card information. Eligibility, Joining, and Website Information, Itineraries with more than 2 destinations. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. Since we incur costs in cancelling your travel arrangements, you will need to pay our administration charge of 125 per person per booking (or such other amount specified in your travel documents). We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. You should also confirm departure times for each onward flight. Because these clinics are run by a qualified, third party professional medical advisor, we are unable to accept any liability for any loss or damage in connection with the services of the clinics (except to the extent caused by fault on our part). AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Studentuniverse Refund Policy Promo Code You may check the link for Studentuniverse Refund Policy Promo Code. Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). No need to worry, your credit will still live in My Wallet. Studentuniverse Refund Policy Coupon Code can be found at this link. Further information on the Code and ABTAs assistance in resolving disputes can be found at abta.com. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. If you need information regarding visa and other travel document requirements for your trip please let us know. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. StudentUniverse does not guarantee that the prices of student plane tickets found on this website are the most competitive in the market. When you book with us we will look after you until you arrive home safely from your travels. It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. Maybe. If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. To confirm your travel arrangements you may be required to pay a deposit per person. Transport and accommodation providers have differing cancellation policies and rules. Most airlines have issued one free change and you may be eligible to cancel for future credit. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. Unfortunately if we cant reach you, our agents have to move on to help other customers. We cannot provide advice or recommendations on whether or not you should travel to a specific destination right now. Yes, and this depends on the airline's policy. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . Yes! Travel & Covid-19: Everything you need to know. You agree that you are bound by such additional terms and conditions. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. All rights reserved. Anyone can book with us, just not everyone will be able to get access to special discount student fares. After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. Beginning January 26, 2021, all travelers entering the USincluding US citizenswill be required to provide proof of a negative COVID test taken within 3 days prior to your flight. StudentUniverse is not responsible for the loss of value of your ticket nor any decision by an airline to not provide you with a seat on a later flight. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). Log in to get the phone number and call our agents, who will help you book over the phone. If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen travel dates or accommodation, we will do our utmost to make these changes but it may not always be possible. Failure to provide this information on check in will result in passengers being denied boarding. Good. If you have a layover, you should check if there are transit requirements for that country as well. Enjoy the discount! Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. Masks are now mandatory in airports, train stations and other ports of travel. Sometimes airlines provide us with fares they do not want displayed to the general public. The merchant should process the refund through the same technology used to make the original sale. However, some countries (Iceland, Greece, etc.) The purchase of your travel booking constitutes a contractual agreement between the traveler(s), customer(s), and/or purchaser(s)(collectively as you and traveler), and Studentuniverse.com Inc. (StudentUniverse, we, us), pursuant to the following terms and conditions (Terms, Agreement): Please read this entire agreement carefully. The credit is a one-time use, not like a gift card where you can use it for several transactions or items. We may correct any pricing errors on our website at any time. Travel documents cannot be transferred to another person to use. , If any of you students travel as much as I do, use @StudentUniverse literally just paid half price for my flight home from Europe!, @StudentUniverse always comes in clutch with the flights., Promo codes straight to your inbox so you can double dip and save even more on your discounted airfare. StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. Log in to your account on our website and go to My Wallet to view your credit. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. Airlines have been updating their policies regularly as the situation is still changing. Yes, your travel credit is good for the same airline as your original flight.