Dear customer, Many thanks for your review! Our credit card was charged but we never received any confirmation or ticket information. Dear Sue Sturgeon,Thank you for your feedback. (I paid extra for this option) After 3 times applying for a change I finally got answered, saying my requested change is not available. When cancelling via phone or email the cancellation fee is 30/35. Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers. Please don't hesitate to contact us, if you have any queries. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. Maybe down to mobile network delays but thought I should let you know. Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! Book direct with the ferry company and not with those useless people!!!!! Our team will cancel your tickets and process your refund request. I will avoid any dealings with them again. Prices are life and always changing. 100% of travellers recommend this experience. Please do not hesitate to send us a message or give us a call. Amendments can only be made prior to the sailing date which in this case was never requested. As a result of the above incident, my BRP (resident permit) was also stolen. All went well hope its the same when we arrive in Barcelona. We do care about our customer and completing all amendment requests that we receive. Go directly to the companies providing the ferries. WebIntercity train from 1949 Deckplan, Kronprinsesse Ingrid (1949) Deckplan, Athena (1989) 1991 Deckplan (2000) as Stena Nordica, 2006 Deckplan, European Endeavour 19 July 2022. left WebAnswered: I need to travel to milna (brac) from hvar on thursday 18th august. With a direct connection to ferry operator reservation systems you can compare all available sailings for your chosen destination with all suitable alternatives in one quick and easy search ensuring you get the best fare available. How can this even be possible. Wondering what happens if your ferry travel plans change? Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. They continuously referred to me by my partners name when he has never contacted them, which I found condescending and unprofessional. We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. Rent To Own Storage Buildings In Florence Sc WebWith over 350 ferry operators to choose from, we can help you to find the perfect route for you, at the cheapest price possible. DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. The transaction currency used on our website is the euro (). NEVER we got any mail of you. We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location. Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. Irish Sea: sail with your camper, for less! Please note that the applicable cancellation policy depends on when we receive the tickets. Refunds | WSDOT - Washington State Department of Will I get a refund if I cancel my booking? Emirates Stadium and Arsenal Museum Entrance Ticket Including Audio Guide, Leeds Castle, Canterbury Cathedral and Cliffs of Dover Custom Day Trip, Stonehenge Inner Circle Access Day Trip from London Including Windsor, Burnings, Butchery & Black Death: A Walking Tour of London's Bloody Past, Private Tour: Harry Potter Black Taxi Tour of London, James Bond Film Location Walking Tour in London, Private Tour of London Center plus optional Changing of Guard, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. With holidaymakers still owed millions of pounds for cancelled holidays and flights, many will be reluctant to rebook if their trip is cancelled. But, although they sent a confirmation, they make it clear that it's not a ticket. I was unable to check in as the FRS website didnt recognise the details. Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. Please send any questions or comments to: help@poferries.com WebScore: 4.3/5 (13 votes) . COVID-19 Information The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. We are very sorry about the issue. You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. You can find the contact details of the local travel agencies in your booking confirmation email. We booked with Direct Ferries, tried to amend it a few weeks before travelling. With an email receipt from the ferry company I endeavored to contact Direct ferries customer services for a refund. Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. Would recommend at all cost, better buy is straight from actual company. Revenue impacts the experiences featured on this page. We are very sorry but we are not able to handle or to react to your complaint as you have not provided the reference number of the booking. Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. roundtrip from Buenos Aries to Montevideo for Colonial Ferries for Feb 5-6 but came down with covid.. The prizes changes after you first buy the ticket. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! Direct Deposit (Electronic Funds Transfer You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. Thank you for booking with Direct Ferries. They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. Customers can amend bookings free of charge up to check-in closing. Our team checks each review posted on the site disputed by our community as not meeting our. Channel View Road You can't even speak to a real person on the help/chat box. No personal touch. Thank you. Dear customer, Many thanks for your review! Losing hope though Dont bother! If you are outside of Athens (e.g. Made the booking and ended up feeling very happy that it was so easy. As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. We will be traveling and we had to arrange that a friend retrieve our tickets and email, or texts them to us. Contact Could not travel from Portsmouth to Caen due to Covid and let DF know before sailing - couldn't amend on website due to it being within 48 hours of the departure time? Buying a ticket was easy but now to see how the experience on board will be in a few months! Although the responses were generally quick I had much correspondence from many different agents. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! You will save yourself money and hassle by booking direct. Booking Cancellation I have booked a trip to/from the UK (from Hoek van Holland). All rights reserved. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Buying tickets went pretty well online. Googled other phone numbers - all disconnected. Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between Thank you for contacting Direct Ferries to request a cancellation to your booking DFP*****8 with Brittany Ferries on 08/04/2020. Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. If youre booking a ferry with Brittany Ferries go direct! there is no direct ferry/ cat except on a tuesday, and i want to avoid going via split. One final number gave an answering machine that DF doesn't take phone calls and you're reverted to the website. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! What if I don't know the plate number of my rental car? Our original booking made in January for April was cancelled by the ferry company. Visit our customer service page to find useful information on travelling by ferry, our FAQs, and how to contact us for help with your booking, Balearics: up to 50% OFF with Trasmed GLE, Tallink Silja: reduced fares on Helsinki - Tallinn, Exclusive! No Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. Traveler beware. This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. Directferries.nl biedt u de mogelijkheid om de grootste keuze van veerdiensten in Europa en daarbuiten te vergelijken bij alle grote veerbootmaatschappijen zodat u gegarandeerd bespaart op de ticketprijs. Tried to amend reservation to Mar 3-6. If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. Wikipedia Way better to just buy the tickets directly from the ferry companies themselves! Hi Team, Hope you are well! They said it would take 48 hours to confirm. WebTerm 1 Starts:Tuesday 30 th August 2022 (children return Thursday 1 st September 2022) Term 1 Ends: Friday 14 th October 2022. We've made every effort to ensure that our website is fast, easy to use and rich in information that you may need in planning your next trip including ferry company, route and port guides as well as in depth ship reviews from previous travellers. The amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. Point blank refused and they sent a refund without any messages to inform me. DIRECT FERRIES Summary of Contents for Vaillant ecoFIT pure. Page 1 Installation Thank you for booking with Direct Ferries. Kind regards, Maya from Direct Ferries. 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Below, you can find a short overview of the ticket cancellation policies that apply in Greece. Ferries Thank you for booking with Direct Ferries. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card Can I cancel them and get a refund? How long does it take for the refund to appear in my bank account? According to Desaru Coasts website, therell also be a bus station coming soon. WebA refund will be given, however an administration fee of 10 will be deducted from the total fare. For more detailed information on ticket cancellations, refunds and modifications please read the companies policies. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. There is no contact number on the website to ring. However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. Thousands of top-named brands Direct Ferries - More shocking service. I could find no way to contact other than amendment. Here's a list of resources you can use to check your refund status in By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. Follow the Ground Transport signs and directions in your app to get to the location. WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. Some of the add-ons on this site are powered by. They will look after you - Direct Ferries arent interested! This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Now looking forward to our up coming adventure. We are both english and always lived in England Direct Ferries have no phone available to discuss. If you do prefer to contact us in writing, our postal adress is: The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. If you make an amendment request through My Account the amendment fee is only 10/10. It was back in January when Geordie Shore star Chloe Ferry revealed she needed a wig to cover the destruction of her hair. 2023 Trustpilot, Inc. All rights reserved. 00 pt a month Free Delivery and Set-up Call 931-474-7733 or email [email protected] rent to own. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. Add passengers: pay for additional passengers. Can I request a ticket cancellation/change on behalf of another passenger? Please note that we can be contacted through our contact form on our website. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Do not use these guys EVER. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. My original booking included the ability to change my booking. Re: Uber service at RSW 5 years ago.