Please contact our customer service department at 1-877-509-2956 within 90 days of receiving your shipment to initiate a return. If you're returning your item because it is damaged, defective, or an error was made on our part, you will not be charged for return shipping. .eg-eyebrow-right { Subscribe Unsubscribe Leave all lists. PORT ANNOUNCEMENT : LIVE REEFER TABS SLOTS - 06/17/2022. Appointments will lockout 30 minutes prior to the start of each hour. If your container is not on the Empty Container Return Exceptions list, please click on the Empty Container Return Location link to find the empty container delivery location details. Please enter container or booking IDs (Maximum 50 Entries). For store-door move only consignees may at their own discretion notify the carrier when the container is empty and available for pick-up from the consignee's designated delivery facility. CMA-CGM: YES: NOT RECEIVING DAMAGES : COSCO: NO: ONLY ACCEPTING MTY REF / NO EXPORT EMPTY DELIVERY: EVERGREEN: NO: ONLY ACCEPTING EMPTY REF: HAPAG LLOYD: NO: NONE: HAMBURG SUD: NO: Call Hamburg Sub . } Shipping Line options will appear as you type. Detention disputes for U.S. shipments can be raised by: For cargo after return, through our website maersk.com in the MyFinance section. Empty return locations can change any time without notice. APM Terminals Port Elizabeth has a specialist team and equipment ready to load and unload your Out-of-Gauge or Break Bulk Cargo. Empty Return Instructions Keep Motor Carriers up to date on empty return activities Using the eModal Empty Return Instructions (ERI) module, Ocean Carriers & Terminal Operators can update their specific return instructions for Motor Carriers. The main business activity is: Doubleclick is Googles real time bidding advertising exchange. After the search is done, details of appointed depot information will be shown in . Since its establishment on 1 September 1968, Evergreen Marine Corp (EMC) has secured its place in shipping history. Since those early days, it has not only survived, but positively thrived on hard-work and perseverance, until today it boasts a fleet of over 160 container vessels. Read more. This cookie is used as a unique identifier to track viewing of videos. An e-mail to Maersks equipment team requesting an alternate location to return the equipment. example: YMLU8990900) in the box below to get . For the most currentinformation, please contact your marine terminal, logistics provider or ocean carrier. padding: 5px; You may be trying to access this site from a secured browser on the server. font-size: 15px; Dept. Port of Los Angeles Signal Mutual, the largest federal longshore and harbor workers compensation insurance provider in the United States has named APM Terminals North America as the recipient of the companys s Industry Safety Leadership Award for the 2021-22 year. Returns | Evergreen Return Policy If the buyer claims parts are not as ordered, they must notify Caplugs within 30 days of delivery. CLICK HERE Third party cookie set by Microsoft SharePoint which remembers whether the window is in full screen mode. We handle a wide variety of cargo. Appointment slots will open 7 days in advance (subject to change). ATTN: MyEvergreen Returns } width: 80%; For Long Beach and Los Angeles working days are defined Monday through Saturday when open, including operating holidays for cargo discharging at terminals. Terms & Conditions, PierPASS Empty Container Return. You are free at any time to withdraw your consent in the MANAGE SETTING by changing your selection. Maher Terminals Customer Service Package Postal Service, give it to your mail deliverer or drop off at your nearest post office. Customer Service: customerservice-tiw@abpiusa.com, CMACGM 877-556-6308 APL 800-999-7733, COSCO 866-830-2550 OOCL 630-645-9120, Yard & Gate: 253-287-4106 or 253-287-4114. We will provide feedback on your dispute within 5 business days of receipt. Items must contain all original product packaging, tags and accessories or a 10% restocking fee may be charged. If your item is defective, you have one year from the date of purchase to return it. Please enter container or bill of lading IDs (Maximum 50 Entries). Need a custom quote or want to discuss your options. .eg-eyebrow-left { Each daily screenshot must be time stamped and show no appointments were available for all shifts and as far into the future as the terminal system allows. Gate Opening Hours Shop our 'Positively Playful' collections! Sticky session ID used in load balancers. To see the satellite locations for an Equipment Provider, simply click on the EP's company name. In addition, for CY deliveries at rail ramps collecting storage according to the ramps terms and conditions, demurrage will be assessed by Maersk for equipment use only after the free time as indicated below. } Please enable scripts and reload this page. For Shippers own containers (SOC) at non NWK locations, we have a single SOC DMR rate (no matter cntr/cargo type). text-decoration: none; Stores Boolean values to check whether website must be animated. Port Elizabeth is APM Terminals' largest terminal on the east coast of North America, and offers the largest reefer capacity in the port of New York and New Jersey. Import Empty Return Instruction ***IMPORTANT MESSAGE*** Please input complete container number (four letters and seven digits, no space in between or after. If, for any reason, you are less than 100% satisfied with a product you have purchased from us, return it within 90 days using one of our hassle-free return or exchange methods. Returns of standard cartons received 30 to 90 days after shipment are subject to a 50% handling fee. This is an effort to ensure that all drivers are educated on the APM Terminals safety policies in advance which should improve safety awareness and reduce potential violations. Reminder: Appointments are mandatory. We rely on your consent for placing on your browser cookies which may collect personal data about you. At CY Rail Facilities working days are defined as Monday through Saturday. 2/27 (https://bit.ly/3IGNRwz) Reefers with nosemount gensets will need to arrive prior to 15:00 or will be subject to possibly being rejected due to the additional time needed to remove the nosemount. Weve had a problem submitting your entries, please try again or check back later. Average ship times may be longer than expected. The tags are re-editable. Business days are defined as Monday - Friday, excluding holidays at ocean terminals, and Monday - Saturday, excluding holidays at rail ramps with the exception of Long Beach and Los Angeles. Please check with the terminal location for all terminal pickup procedures and to validate cargo is available for pickup. These days will be countable days within the free time period for demurrage and detention. Each appointment therefore is valid for two hours when including grace periods. At rail ramp locations, all storage is settled directly with the rail provider according to the ramps terms and conditions. Appointments for the day will be spread throughout the shifts. Please enter container IDs (Maximum 10 Entries). New Orleans - first 8:00 AM following vessel departure An APM Terminals account is also required to manage Truck Appointments or Additional Service Requests at some terminals. vessel tracking, port schedule, access rates of exchange for your selected Packing Of Cargo Transport Units (CTU Code), Terminals, Restrictions, Free Time, Local Surcharges, Office Calendar. To view free days and last free date information for containers, along with pickup and return location basis click here: Please find the Activity Location codes for Demurrage and Detention Invoices below. tracking by Bill of Lading, Booking, Container, etc). OOCL Lite provide real time sailing schedule search, cargo tracking, shipment Contact us and we will respond within the next two working days. The information is not intended to replace any user specific ocean carrier assigned instructions you may have received relating to your container instructions and documents. For more information on the limited gate please reach out to EBPI customer service at (385)777-5522 or e-mail at customerservice-tiw@ebpiusa.com. We will work directly with the retailer on these issues of consumer returns. <atitlt="print screen" alt="print screen" onclick="window.print();"target=" _blank" Style=cursor:pointer;">print button Refunds will be processed within 8 business days of receiving the returned items, and will be credited to the original form of payment. Non-operating reefer (NOR) is considered as Dry Container. Modified on: Thu, Aug 30, 2018 at 11:23 AM. Here is how to check the appointed depot information for empty container return. 2018 - Evergreen's Marine Terminal of the Year Award; 2018 - The Association of Bi-State Motor Carriers Award; 2018 - National Truck Driver Appreciation Week; 2017 - Evergreen's Marine Terminal of the Year Award; Careers; Payment; Help; Contact Us Ocean Carriers can participate directly by simply sending a standardized Excel file that is digitized and accepted into the application by eModal. Each daily screenshot must show no reservations were available for that day and as far into the future the rail reservation system allows, or up to the end of the receiving window whichever is sooner. If you have not, or just want to be sure, you can search the list we . Remembers the users default region landing page. Click EmptyReturns and scroll down until you find your area and size/type. Local Information. Long Beach - first 3:00 AM following container discharge Click EmptyReturns and scroll down until you find your area and size/type. The e-mail must be sent prior to the first day being requested for a waiver and be sent to. If your container is not on the Empty Container Return Exceptions list, please click on the Empty Container Return Location link to find the empty container delivery location details. All rights reserved. Please login or create an account to access online services. For Evergreen export reefer container mounted on an Evergreen genset chassis: If not delivering to ETS, have the terminal flip reefer and return genset chassis back to Everport. You should be receiving a notice. The eContainer application will advise where to return an empty container in a given metropolitan location. Please check your emails if you have not yet activated your account. .eg-eyebrow { The Cookies Notice will not reappear if the cookie is set. So if you make appointments too fast you will get a message that you have exceeded the limit and must wait 10 minutes before making another appointment. When a facility is closed for a full working day during the free time period, the day will not count against the cargo free time. Reefer container with IMO follows Reefer. Weekly summary of key operational news, new features to assist customers, key metrics such as projected gate volumes, and vessel schedule. Hover your cursor over the Terminal to see their Shift Definitions. Demurrage disputes for U.S. shipments can be raised by: For cargo after pickup, through our website maersk.com in the MyFinance section. This information is compiled from terminal websites and updated by9 a.m. Monday through Friday. If, for any reason, you are not 100% satisfied with one of our products, please return it for a refund within 90 days. Contact information for the different equipment control teams can be found at t. How do I know if my container is an off hire? Under a port development authority, the NWSA manages the container, breakbulk, auto and some bulk terminals in Seattle and Tacoma. INC. North Reclamation Atea, Subangdaku Meat (Applicable to operating reefer cargo for the commodity meat at all U.S. ocean terminals except Baltimore, MD, Boston, MA, Jacksonville, FL, Mobile, AL, Newark, NJ, Port Everglades, FL, Staten Island, NY). Please note that personalized items, food and live plants are nonreturnable. Keeps user information for session identifier after the user has logged in. Specifically for the below dispute types, please include the following: Disputes due to inability to secure a terminal appointment to pickup equipment: A screenshot indicating no appointments were available for each day of the freetime period and up to day of pickup. FREE TIME: Free Time is the period agreed between the Carrier and the Merchant for which Demurrage and Detention shall not be paid by the Merchant. Limited same day appointments will be available for certain transactions. We handle a wide variety of cargo. Note: This Return Policy is for Businesses Only who are direct customers of Evergreen Enterprises.If you are a consumer who has purchased our products from a retailer, please work with the retailer to return the product and discuss your credit. The Northwest Seaport Alliance is a marine cargo operating partnership of the Port of Seattle and Port of Tacoma. then select the "region" for notification. in Buffalo, New York, Los Angeles, California or Erie, Pennsylvania. To receive alerts via email or SMS as they develop, please sign up for Terminal Alerts. Please enter container number (s) below: *Note: If you would like to enter more than one container number, separate each container number by pressing enter. Your user specific instructions are to be followed and supersede any instructions published here. 2018 ZIM Integrated Shipping Services Ltd. | All rights reserved. . To ensure appointment availability, it is encouraged to place appointments daily by noon. **Disclaimer: The Empty Return Instructions published by the terminals in eModal are provided as general information for the public, as provided by the ocean carriers. Announcements. Are you having trouble making an appointment or paying a fee? This domain is owned by Doubleclick (Google). color: #FFF; Disputes must be submitted to Maersk within 30 days of the invoice date. Version: em2005.1201.25 2022 Maher Terminals LLC - All Rights Reserved. text-align: right; CMA CGM: (877) 556-6308 We are a leading container gateway in the United States. Please email tiwyard@everport-terminals.com if you have any questions or issues regarding the appointment system. Related Articles. Usually used to maintain an anonymised user session by the server. Click on DnD Calculation tab. }. Please note the below provides a general overview of our import demurrage and detention practices in the U.S. For complete details please refer to our tariff here. 2022 Earth Hour. Terminal Island, CA 90731. Tampa - first 8:00 AM following vessel departure. Advisory to Clients ( Covid - 19 Pandemic Surge Recurrence ) Effective January 10, 2022. You can provide your consent by clicking Accept All. flex: 1; Richmond, VA 23237. Limited same day appointments will be available for certain transactions, however not all transactions will be guaranteed. But in case you don'tperhaps it's not what you were expecting or the style just isn't youwe will issue you a quick refund. Incorrect email and/or password was entered. Free time for carriers equipment commences on the day equipment departs from carriers container yard. eContainer is the tool which enables easy access to search for empty delivery locations. } Maersk North America Market Update (February 2023), Service changes Asia to/from North America sailings, Genset Charge - U.S. The Northwest Seaport Alliance form of the original payment, such as credit card or PayPal. Together, the six shipping companies operate a modern fleet . print button, Terminal When registering a dispute, please include the shipment number, container number, and a detailed description of the dispute including the applicable service contract number if pertinent to the claim. Remembers the users tracking preferences on www.oocl.com (e.g. Shipper's own containers (SOC) are not subject to detention and are subject to demurrage at some locations. When free time expires, demurrage accrues for each day irrespective of whether the facility is open or closed, given the full free time period was given to pickup the cargo. When your package is ready do one of the following: For the U.S. Choose the Place of Delivery (POD) of your shipment. We hope you love what you ordered. Appointments will be for one-hour slots with 30-minute grace periods on each end of the hour. All free flow piles must be picked up within 3 days of discharge. Identifies an unique user across multiple applications. Thanks for your cooperation! Please email tiwyard@everport-terminals.com if you have any questions or. Empty Management and Street Turns Empty Return Instructions Dual Move Appointments Vessel Schedules Medical Supplier Container Reservations Current eModal Platform Status All eModal systems are functioning normally. Pleasesearch the Empty Container Return Exceptions list to locate your empty container delivery location. By using eContainer, available 24/7 for your convenience, you will have no need to contact a local ZIM office, saving you time and procedures. Allows the user to access multiple applications by using single sign-on. It . Find the right route, get Maersk office locations, discover local solutions, payment options and more. Over the past weeks, we have seen congestion levels increasing at CP Vaughan and at CN Brampton / MISC. ZIM Integrated Shipping Services Ltd. is one of the leading carriers in the global container shipping industry. Verify the empty container return location with the shipping line owner of the container before delivering empty containers to the terminal. Disputes due to inability to secure a terminal appointment to return equipment: A time stamped screenshot of a terminal appointment system indicating an appointment was not available at any applicable Carrier return locations for the date a waiver is being applied for, including all shifts where applicable. Canada - Toronto Empty Container Returns. Your complete guide to shipping to and from United States of America. Application: The free time & charges applied will be those in place on the origin price calculation date (PCD). Empty dry containers will be released against bookingsand full dry exports will be accepted 7 working days prior to vessel arrival. Subscribe for UIIA EMail Notification. Free time: Working Days Import Empty Return Inquiry: (For multiple containers search, please separate by space or changing line.) Empty Return Instructions & Vessel Schedules. Baltimore - first 8:00 AM following vessel departure Box 2985 Note that SPOT terms are those accepted at the time the booking is confirmed and are not necessarily aligned with the standard tariff. Over 100 warehouse facilities operate within 15 miles of port facilities offering a variety of services for handling transload cargo. Any Sealink Card carrying truck driver that wants to work at APMT Elizbeth must complete the Safety Induction quiz by June. Registration required for some services. Pack your return securely, in the original package if possible. DOCUMENTATION FEE FOR ALL IMPORT TRADES - EFFECTIVE DECEMBER 1, 2020. Your online behaviour could be followed by these third parties. Learn more. By using eContainer, available 24/7 for your convenience, you will have no need to contact a local ZIM office, saving you time and procedures. All returns and/or invoice adjustments must be accompanied by an Evergreen Enterprises return authorization number which can be obtained by contacting our Customer Support Team. voyage, detailed container specification enquiry, carbon calculator, and Empty Return Appointment Creation Rule Reminders: * There will be a limit to the amount of empty in appointments you can make in a 10 minute period .