text-align: center; We'll then ask you a challenge question to verify your identity. Our lowest fares sell out quickly and may not be available on all flights or days. Here's a simple guide to get back on course and make the most of your rewards. } Last Updated: 2021-10-06 11:45:03 As an Airpoints member you'll earn Airpoints Dollars on all eligible Air New Zealand flights, as well as many partner airline and Star Alliance flights. Visit airnewzealand.co.nz/koru for details. Half-yearly account fee is waived if $50,000 or more is spent on card since that half-yearly fee was charged, 2 complimentary valet parking vouchers per year, Joining fee waiver + $145 discount off standard 12 month individual Membership rate. Should you travel under a name that varies from your Airpoints or Koru account, Airpoints and or status points will not capture automatically, and you will need to send original boarding passes and E Ticket copies to our Contact Centre for manual accrual. If you change your country of residence from Australia, your AirpointsDollars balance will be converted. Air New Zealand Login Screen. You must always gift a whole reward. Here's what to do: Please note, you can't change your actual account name or date of birth in the personal details section of the profile menu. HSBC Star Alliance Rewards Terms and Conditions and Star Alliance Rewards Terms and Conditions apply. However, you can gift rewards to anyone who lives at the same address as you do by adding them to your Gifting Register. 0800 352 266. If you've clicked on a link in a Phishing email or scam message, act quickly. It's possible your missing AirpointsDollars and Status Points are still being processed. .content .usp-content .price-currency { Check the grabaseat site regularly and be ready to pounce, because you never know when these extremely popular deals will appear. Gold Airpoints members can gift their AirpointsDollars to two nominated recipients who live outside their household per year. You should always be careful when you share any personal information on social media or in emails as there is a risk this information could be misused. Watching your AirpointsDollars and Status Points add up is easy with your online account. . Star Alliance Gold status is granted through the corresponding status tier in the Frequent Flyer Program (FFP) of the participating Star Alliance Member Airline you nominate as your Status Airline through the Star Alliance Rewards Program. Can I transfer AirpointsDollars between frequent flyer programmes? AirNewZealand lounge passes are not available for purchase. Convert your Star Alliance Points to award miles or points in your chosen Frequent Flyer Program of the participating Star Alliance member airlines. 4. Westpac Airpoints credit cards Earn Airpoints Dollars and Status Points with Westpac's range of credit cards. $95 spent up to (and including) $15,000 = 1 Airpoints Dollar. However, it says the breach is limited to customers' names, tier status and membership numbers because alliance airlines share minimal data. (AirNewZealand reference numbers end in "H".). You may see a try back later or try back later this morning/afternoon message, in which case you need to keep checking the grabaseat site. Visit www.hsbc.com.au or call 1 300 30 8 880. See the list of FFPs of participating Star Alliance member airlines. .content.header-bottom .usp-content { This varies and can be quite random. You can click on the button to see a calendar with the exact days when the next best prices is available. Your bank will have their own internal processes to manage account fraud. Plus, earn Star Alliance Points on eligible purchases2 with the HSBC Star Alliance Credit Card1 and convert3 your points to AirpointsDollars5. Airpoints is AirNewZealand's loyalty programme. We think our grabaseat deals are so good that there is no need for child or infant discounts. https://ib.airnewzealandcreditcard.co.nz/login. How can I contact you? display: block !important; You can use a credit card or debit card for this. To be eligible for Fast Track to Star Alliance Gold status Welcome Offer, you must apply and be approved for a new HSBC Star Alliance Credit Card and spend $4,000 on eligible purchases within the first 90 days from account opening. Check your balance, special offers and more. Airpoints rewards cannot be booked online from the US, Canada UK or Europe. Can I exchange my AirpointsDollars for cash? If the person you want to gift a reward to is already an Airpoints member there will be no fee to add them to your Gifting Register. If you receive a verification code from AirNewZealand that you did not expect or request for example you haven't been using your account or been engaging with us, it could mean someone is trying to access your account. Terms and Conditions Rewards programme points will be awarded on eligible rentals. As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. } (AirNewZealand reference numbers end in "H".). Card Members who currently hold or who have previously held any other Card product offered by American Express International (NZ), Inc in the preceding 18 month period are ineligible for this offer. AirNewZealand will never ask you for your password on the phone or in an email. .content.header-bottom .usp-content > div { Learn more about suspicious emails and messages. How often do new deals go on sale? It also gives some assurance that the site name has been officially registered but it does not always guarantee that it can be trusted. We'll send you daily updates with our best deals, but remember to keep checking the site because we might also drop in specials throughout the day. align-items: center; Our really cheap fares sell out quickly and if you miss out we want to let you know the price of the next cheapest fare. You can also sign in to the Air NZ mobile app, which will display your upcoming Air New Zealand flights. Check in online, from anywhere, and access your digital boarding pass in the app, or add it to Apple Wallet. The exact time varies and can be pretty random. Airpoints members wanting to make car hire reservations can call Budget on 0800 283 444 or +64 9 526 3243. You can also complete a MEDA form, or find out more about flying with a medical condition. Please note: Online Services is not currently available for residents of Continential Europe. We'll find out what happened, and credit your Airpoints account if your claim is successful. No. Please note that if you change your country of residence to or from Australia more than twice in a 12 month period, you may be charged a service fee of $25 or 25 AirpointsDollars. Be rewarded for spending with AirNewZealand and its partners with the Airpoints programme. Once you have added a person to your Gifting Register, your giftees name(s) will appear in a list on theEnter Passenger Detailspage. . If you believe your credit card is compromised, contact your bank immediately. Airpoints members wanting to make rental car reservations can also book at Air New Zealand or call Avis on 0800 247 284 (0800 AIR AVIS) or +64 9 526 3285. . Or simply ask Oscar, our chatbot who can send the link to reset your password to the email address you used to set up your Airpoints membership. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. I was in the middle of booking but the ticket sold why did this happen? For Silver, you'll need to earn 450 Status Points, 900 for Gold, and 1,500 for Elite tier status. With Shairpoints, New Zealand residents can pool Airpoints with up to four other Airpoints members to enjoy greater benefits. } Gold Airpoints members can gift their AirpointsDollars to two nominated recipients who live outside their household per year. As you move up the tiers, you'll enjoy great extra travel benefits and privileges. These points can later be redeemed on your flights, rental cars, hotels and more. The same applies if you are a Koru member. Offer is limited to new applicants only. You can register for email alerts, bringing our best deals to your inbox each morning. Alternatively, you canemail Air NZ Airpointsa scanned copy of the documentation. If you've recently received an email from Air New Zealand informing you of a credit of over $300, unfortunately it's not true. You must be a member of AirNewZealand's Airpoints programme to earn AirpointsDollars. Elite and Gold members have the exclusive right to gift rewards to nominated people. Airpoints help. The app also lets you use your retail and travel, Watching your AirpointsDollars and Status Points add up is easy with your online account. height: 40px; Compare and book leading operators from taxis and shuttles to limousines and helicopters. Travel periods are strictly limited and fares may not be available on all flights or days during stated travel period. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. Remember, you can view, change and cancel your booking online, or log into your Airpoints account to retrieve your details. Learn about the Airpoints programme. To reset your, , enter your username and email address and click Send. Offers available to new , approved HSBC credit cardholders. Here's what to do: Please note, you can't change your actual account name or date of birth in the personal details section of the profile menu. Just check the box saying you are an existing Airpoints member and then enter your Airpoints number and PAC. Anyone can join and membership is free. You will need your booking reference and the last name on the booking. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned Airpoints Dollars and Status Points, or to spend your Airpoints Dollars. What can I do? This varies week to week, but there are often several thousand seats available. You can also used them to pay for rental cars, holidays, wine and Koru membership. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. The airline says more than 2,000 flights are booked everyday utilizing Airpoints a number which at first glance is surprisingly large given the size of the carrier and program's reputation for not being very rewarding. 2 Certain purchases and transactions do not earn AirpointsDollars or Status Points, as applicable (see the applicable Credit Card Conditions of Use for full details), including: fees, charges or interest, balance transfers, credit card repayment insurance, tax payments (including local council rates and ACC Levies), gambling chips or gambling transactions (including online gambling), cash withdrawals from your account, money orders, travellers cheques and foreign currencies in cash, business-related purchases made with a Westpac Airpoints credit card other than a Westpac Airpoints Business Mastercard and transactions on any nominated account(s) linked to your Westpac Airpoints credit card. For members residing in New Zealand or anywhere other than Australia, one Airpoints Dollar is equivalent to one New Zealand Dollar. Do keep your account and contact details up to date. There are a few reasons you might not be getting them. Find your Airpoints number and keep track of your AirpointsDollars and Status Points balances wherever you are with the Air NZ app. Accountability for the subscriber base across the owned Customer Loyalty programmes, and execution of strategic Loyalty partnerships. Please sign in with your Airpoints details by clicking on the link below. Or simply ask Oscar, our chatbot who can send the link to reset your password to the email address you used to set up your Airpoints membership. To reset your password, submit your username or your email address below. Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking. Your flight was no more than 30 days before you joined Airpoints if you've joined recently. The ANZ Airpoints Visa Platinum card provides a range of travel benefits to you and your immediate family (travelling with you), each time you travel overseas, including up to 90 days cover for: Medical expenses and personal injury Travel delays and missed connections Personal effects and luggage Loss of income. I can't find the low greenlight deals but the counter says they're still available. To reset your password, enter your username and email address and click Send. Sorry, these alerts are only for customers living in New Zealand. You can reset your password (and choose a new one) in two ways: either by answering some security questions, or by providing your Airpoints membership number. Air New Zealand has apologised after some of its airpoints members have had their information stolen. Airpoints enquiries - New Zealand 0800 247 764. } How can I update my personal information and contact details for Airpoints? * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. *Terms and Conditions Rewards programme points will be awarded on eligible rentals. When paying for a flight with your Airpoints Dollars, the flight part of your booking needs to be paid in full with Airpoints Dollars. If you have any questions on a Getaway package in the first instance please email. A passphrase is a sentenceor combination of words that is easy for you to remember, but difficult for someone else to guess. You can use a credit card or debit card for this. How To Save More Money With Air New Zealand Below are some great recommendations for extra savings at Air New Zealand: You can earn AirpointsDollars in the air and on the ground. } See the Elite Airpoints Dollar upgrade chart. Of course, if you are an Airpoints member and you already have an airnz account, there's no need to register again for grabaseat - just use your airnz username and password to login. .content.header-bottom { You can also check the most recent Airpoints email you received, as your latest balance as of the send date will be shown there. Please enter username to reset password Username Submit It could still be a phishing or malware site, so still take care. Status Points add up to make you eligible for Silver, Gold or Elite tier status. Cyber security is the practice of protecting our digital assets and infrastructure from mischief and abuse. Or to compare these cards to the rest of our range of Airpoints credit cards, use our Airpoints credit card comparison table. Earn Star Alliance Points on eligible purchases2 and convert3 to AirpointsDollars. Update your password. The Airpoints credit cards are issued by Kiwibank Limited . Forgotten Password - Air New Zealand Welcome to the Air New Zealand flight booking portal. You can also sign in to theAirNZ app, which will display your upcoming AirNewZealand flights. How do Status Points work? More about earning. What time do greenlight deals go on sale? No, AirpointsDollars may not be exchanged for cash. Can I transfer my AirpointsDollars to another member's account? When you log in to your Airpoints account you will be presented with a verification flow which follows this process: The verification process is complete once you have validated your contact information. I live outside NZ and the Grabaseat registration form won't let me put in a non-NZ phone number. Select 'Use Airpoints Dollars' on the online payment page to use your APD to pay for a flight. 2. Why are some dates not shown on the low fare finder? You'll earn Status Points every time you fly with us* or on selected services from Star Alliance and other partner airlines as well as with some of our financial products. Transaction limits and other reasonable redemption conditions of Star Alliance Rewards apply. Just select the name(s) of the traveller(s) you would like to gift an Airpoints reward to. Any status granted under the HSBC Star Alliance Credit Card (including any corresponding status tier in the Frequent Flyer Program of the participating Star Alliance Member Airline you nominate as your Status Airline) is withdrawn immediately if you close your HSBC Star Alliance Credit Card account. Airpoints Terms and Conditions apply. Book by phone: Have your Airpoints membership number ready when you call the Air New Zealand Airpoints contact centre in Australia on 1800 803 298. We understand COVID-19 travel restrictions may impact your Airpoints membership. At least daily and sometimes more than once a day. More about Koru. AirNewZealand lounge passes are not available for purchase. The family name used for the original booking. Can I purchase additional AirNewZealand lounge Guest Passes? Plus, fast track to Star Alliance Gold status4 when you spend $4,000 or more on eligible purchases2 on your card in the first 90 days from the HSBC Star Alliance Credit Card account opening date. Your Airpoints number if you have an Airpoints related enquiry. Simply click on the "sign in" button on. .content.header-bottom { You can make many changes to your flight details online: All you need is your six character booking reference. 5. Do use a password or passphrase that has at least 12 characters for your AirNewZealand account. Check your credit balance and find out how you can use your credit. Username Cancel Westpac Airpoints World Mastercard. Then login and set up your Watchlist to be notified when deals go live. You should also make sure if your contact information changes in the future that you update this on your account as soon as possible. By letting AirNewZealand know as soon as your contact information changes, we can work together to recognize you and authenticate you as the account holder. As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. For your local free calling number, click the Help & Contact link at the top of the page. Air New Zealand - Login welcome Welcome to Air New Zealand Forgot your password? See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. There is a NZD $5 fee for topping up your balance. When you join the Airpoints programme you will start at the basic membership level. Find out what you canspend your AirpointsDollars on. If you fail to complete the email and mobile verification process, you may not be able to complete your transaction. Air New Zealand is expanding its digital travel retail experience with a new Expedia partnership, giving customers streamlined access to Expedia's unrivalled selection of hotels at discounted rates when they book their flight and room together on the airline's website. Select 'Your balances' on screen to see your AirpointsDollars and Shairpoints balance (and much more), Your flight was in the last six months if you are an existing Airpoints member, Your flight was eligible to earn AirpointsDollars and Status Points, If it was a business flight, you were a member of Airpoints for Business when you flew. Check ourtravel partnerspage for your AirpointsDollars earning power on hotels, rental cars, taxis, insurance, parking and more. and he will do his best to retrieve it for you. Simply tap the Airpoints logo to get there. .content.header-bottom .usp-content.slick-initialized { All you need is your six character booking reference ending in "H". Will my account be locked if I enter an incorrect passcode? You will no longer be prompted to confirm your contact information, but may find that, from time to time, you are asked to verify your identity by using a passcode sent to you. 300 bonus Air New Zealand Airpoints Dollars will be awarded to the eligible Card Member's Account 8-10 weeks after the spend criteria has been met. Site is running on IP address 185.149.6.94, host name 185.149.6.94 (Bracknell United Kingdom) ping response time 2ms Excellent ping. Login as a registered user, so the seats you grab are held, Log in to grabaseat and make sure that the check box saying "send me grabaseat emails" is ticked, While logged in, check that the email address you provided is correct, Check your junk mail box. 0800 021 777. If you've already made a booking, you won't be able to pay for another bag with your AirpointsDollars, but you can pay with a credit card or a POLi payment. Update your password. No, we will only send you grabaseat emails. As an Airpoints member you'll earn AirpointsDollars on all eligible AirNewZealand flights, as well as many partner airline and Star Alliance flights. It should be considered the best indication of price. Programme Rewards Members earn 2.50 Airpoints Dollars per day's rental, on all qualifying rentals*. What happens if I fail to complete the email and mobile verification process? clear: both; TTY users phone 133 677 then ask for 1800 132 476. This should also be the same name that's on your current passport. At the start of each month*, the earn rate tiers, for Westpac . Don't share your credit card information with unknown online requests or websites. Although Qantas Frequent Flyer is not available on Air New Zealand, you can earn points with the Airpoints program. See the applicable Credit Card Conditions of Use for full details. Does this mean I will automatically get all other AirNewZealand email notifications? Check out the excellent earn rates and other Airpoints benefits to pinpoint the Westpac card option that suits you best. You can use the same username and password to login to grabaseat. Along with AirpointsDollars, you earn Status Points that let you move up the membership tiers. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. Sometimes email filters inadvertently put emails into the junk box. You must always gift a whole reward. Check the vaccination and testing requirements for international travel before you book and fly. Airpoints is Air New Zealand's loyalty programme where travellers can earn Airpoints dollars and then exchange the points for rewards, including flights and rental cars. We'll then ask you a challenge question to verify your identity. Learn more, including what happens if you are having issues entering the passcode. and he will do his best to retrieve it for you. I'm registered for grabaseat alerts but I'm not receiving them. Interest rates are valid at the time of publication and are subject to change.