What makes Zwilling special? One is to call their customer service department at +1 (800) 777-4308. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Just in: Up to 80% Off Sale Items! With an array of collections across stainless, nonstick, hard anodized, and ceramic, youll find higher prices here than you will at Zwilling. Discover the brands from our business units Henkel Adhesive Technologies and Henkel Consumer Brands. Zwilling J A Henckels is a knife manufacturer based in Solingen, Germany. $ 89 99 /set Pay $64.99 after $25 OFF your total qualifying purchase upon opening a new card. In May I ordered a cast iron fry pan. A $44 Value! At this point, youre well aware of the brands wide selection. I contacted Zwilling for replacement & they keep giving me the run around. By clicking Sign Up, you are agreeing to our. I bought the set of 10pcs stainless steel cookware and they all burnt after first use and if you want to return the product you have to pay to ship it back expensive products for very very cheap quality. I wonder, if I ever gonna see my money back. Fan of big meals? So how do you go about choosing a pan thats right for you? Offering restaurant-quality cookware, Made In has a stellar reputation among professional chefs. I feel extrmely offended and frustrated. This response was rather cheeky/rude, so I wont be ordering from them again. After trying to get through to them for three solid days, I was asked to upload a video of the dysfunction. They asked for an mailing address. Cookware Purchase Make sure to choose a good shipping company that you trust to ensure that the package reaches Zwilling safely. This The Zwilling warranty is applies to the original purchaser who is the initial purchaser of the Zwilling product for as long as they own the purchase. Over 5 weeks on and I still haven't been refunded. They did not so I went back to my credit card to file a dispute against the charge.I have ordered a few knives from them that were great and came in on time. . Its not clear if proof of purchase is required to claim warranty on Zwilling items. You could make a mini nakiri for garlic! Horrible company! We are constantly innovating to offer better performance with a reduced ecological footprint. L Stainless Steel Knife 1 Pc. Verification can help ensure real people write reviews about real companies. Some Zwilling lines only include one type of pan like the Carrara Plus. For my final stop, I checked out the Motion 10-Pc Set on Bed, Bath & Beyond. They have the beautiful look of the All Clad, but the benefit of a nonstick surface. Its straight cutting edge ensures powerful, precise cutting. Emailing them constantly and providing proof of delivery. You can also get the Clad CFX 10-Pc Set for $449 (from $687). Zwilling also advices for safety purposes, not to attach any sticky and adhesive materials on the product. They said I could send it back and they would send a replacement. After few hours of heated arguments without any clear explanation, I check the website and the item that is out of stock is back up on their website as available item for sale. Packages that are returned to us for any of the following reasons are subject to actual shipping and return charges. This was available to customers from a supermarket chain's loyalty point campaign. Misleading advertising, i did have to make a call to get email order confirmation-phone number on website for customer service is wrong- i had to try different extenson combinations and left a message but once someone called me back got email confirmation of order and items sent quickly and delivered in perfect condition- was a Christmas gift and they love the set, This company is the worst to deal with. This post aims to bring together all the information you need about the Zwilling warranty. The Spirit 10-Pc Nonstick Set is $449 (from $687) while the Motion is $349 (from $563). (The article I wanted to buy was never registered as "bought" in my profile.) I filed a dispute and my credit card company gave me the full refund immediately when I provided them all of the correspondence with Zwilling. It was well packaged and was already broken (which I had evidenced before with photos!) Have been told numerous times refund will come soon. We accidentally broke the glass carafe/jug a month after purchasing the machine and contacted customer service about purchasing a replacement carafe. Please surrender your blade to the judges, Hey, oppurtunities man! I've been dealing with return/refund for almost 3 months now and it starting to feel like it's their common practice not to provide any service or refund, not to mention rudeness and unprofessionalism I've experienced during these calls. I had the same experience while using two different browsers, during two different sessions. However, just like most standard warranties, they are subject to conditions. It was then that he insisted Zwilling's was experiencing internal ordering issues and that the product I had ordered was indeed, NOT IN INVENTORY! Slow and sloppy customer service. Just keep in mind they don't seem very organized. Been 1.5 months since they received and I still have not received a refund. Fell off the counter if you can believe that. Your recently viewed items and featured recommendations, , Zwilling. Registriere dich jetzt und spare 10% auf deinen ersten Einkauf! For more information visit our career FAQs. If you would like to speak to one of our team members, please call 800.777.4308 . Apart from the Zwilling brand, Zwilling also owns several respected brands in cookware world. This is because in case your package gets lost or damaged in transit or during shipping, the contents of the box are covered and you can claim damages from the insurance company. She writes full-time for Honest Brand Reviews, alongside a variety of copy writing projects for local and international businesses. Suitable for chopping herbs, cutting vegetables, slicing and dicing fish and meat. Just not worth it. Looks like it has z whole lot of dimples running along the edge of the blade. To calculate the overall star rating and percentage breakdown by star, we dont use a simple average. They will tell you to go direct to the manufacturer. Thank you so much for a pleasant customer service experience. We use dedicated people and clever technology to safeguard our platform. Melde dich an um deine Wunschliste zu verwalten, deine Bestellungen zu verfolgen oder dort weiterzumachen wo du aufgehrt hast. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our warehouse. At Zwilling, we believe in making meals meaningful, every day. They just say "we will check and get back to you" and they never do.Also, they deleted my bad review from their website. Youll find a complete range of pots and pans within most lines, though some only house fry pans. Attention: ZWILLING ONLINE RETURNS Zwilling J.A. The only problem with honoring a warranty: you need to honor it and not make the customer pay more money. Just read the reviews. Join our team of pioneers and make your mark on the future with us. Please check out the overview of all our websites. Never even got a call back from supervisor!Today the 28 September i cancelled my order and going to buy from a better competitor!Zwilling has no respect for their customers!Customer service equals zero! Brand: ZWILLING 36 ratings Lowest price in 30 days -6% $16999 Was: $179.95 FREE Returns About this item Curved bolster encourages cutting with improved precision, safety and Comfort POM handle is durable and resilient SIGMAFORGE knife is forged from a single piece of Special Formula High-Carbon NO STAIN stainless steel That voids the warranty. Zwilling also recommends that you insure the package before sending it. This could include Advanced Materials & Technologies like 3D Printing or FMCG innovations like IoT and Smart Packaging as well as Digital Commerce and Sustainbility. Please make sure that you are posting in the form of a question. Whats included with your Zwilling Cookware depends on what you buy. You will then be automatically informed as soon as new positions you may be interested in are posted. Have questions about your order? The way each line of cookware performs varies, but the Clad CFX line is known for its quick and even heating, stay-cool handles, and oven-safe capabilities up to 400F. Press J to jump to the feed. Zwilling offers 9 different types of cookware so each design is a little different from the next. You need all the original packaging and pay shipping. Here are their contact details: Zwilling Customer Service phone number: 1 (914 . If you are not able to return the product from the authorized retailer or online store then you can choose the next option. Nonstick pans tend to be the least durable, though Zwilling does an excellent job at making pans that outperform other non-sticks on the market. A place for all things chef knives. Provide your account email address to receive an email to reset your password. SHOP NOW. Video tutorials. This is to ensure that the product doesnt get damaged during shipping and transit. Lets turn up the heat and start with the highlights. ;), Lol I'd even leave the point at the spine for potato eyes and such lol. Ordered a Henckles knife block/set, beautiful knives, nice and sharp. June 11- told me to check out a local retail store. They said it would take 30 days to appear on my credit card. Your account lets you save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. This option is a terrific choice for anyone worried about cooking on a nonstick surface. Read honest and unbiased product reviews from our users. Follow this author to stay notified. Echoing what others have said, there is no way to contact the company if you have an issue. They started to pay attention to my orders only after I contacted their customer service. Their costumer service keeps saying sorry but nothing else, they asked me to reorder it but its way more expansive than the price I purchased! If your order has been received damaged, incomplete or incorrect, please save the carton and all packaging materials. Find the addresses, phone numbers and routes to all Henkel locations worldwide, Find the right website for your country or your region and use the contact form there to speed up the process. Whether or not you register your product(s) will have no effect on your warranty rights. Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570. J.A. Due to this, Zwilling has the right to not reject warranty claims from customers who purchased from unauthorized sellers, which also includes unauthorized websites. I made a purchase and the items arrived broken 3 different times, once I finally got the completed set, upon cooking with them they broke. Its also great to know that they outperform some other more expensive cookware brands, but again, thats the kind of quality that has helped Zwilling stay a go-to choice in cookware for 287 years. Some Zwilling cookware is easier to care for than others. On Dec 14 while it seems like refund is done even though I didn't request for it and wanted the items. HENCKELS LLC, 270 Marble Ave, Pleasantville, NY, 10570. Stainless steel and clad pans last longer but they may require more care. Premium product, subpar support. Provide your account email address to receive an email to reset your password. Dont do business with this company. Have questions about your order? Bad customer service, would not facilitate an exchange and did not make the return process easy. Any questions? An iconic name in cookware, Zwilling has been crafting high-quality kitchen essentials for over 287 years. Earlier this year, I needed help from Zwilling regarding the Staub warranty. 2023 Trustpilot, Inc. All rights reserved. Since the Clad CFX 10-Pc Nonstick Cookware Set appears to be one of the brands most popular sets, I took a peek into the comments section to see why. You can contact Zwilling's customer service if you have any questions regarding Zwilling's warranty questions. Since Zwilling deals with cutlery items like knives etc, your package should abide by the rules of the US Postal regulations. Hast du Fragen zu deiner Bestellung? They can't say nothing about delivery time; they only say they're so sorry! * In order to provide you with quick feedback, it is absolutely necessary that you send us the information marked with a red asterisk. If you do not wish to keep your order, it can be returned for a refund at your convenience. We also ensure all reviews are published without moderation. Date of experience: October 20, 2022. How can they put items on sale then no ethics or customer centrism at all ORDER NUMBER: CA-ON-0025000. With all things considered in this Zwilling Cookware review, Id definitely say the brands pots and pans are worth it. Only items in new and unused condition with the original manufacturer package will be accepted for a refund. Love the product when it works. Henckels Pro Zwilling. In an effort to ship orders within a 24-48 hour period, we are unable to interrupt the shipping process to affect changes or cancellations. : chefknives 110k members in the chefknives community. Call : 866.344.1792; Live Chat. It sounds like Zwilling exceeds those expectations, providing well-built cookware that lasts and is a joy to cook with. So its best not to add adhesive materials directly on to any products while packing them. Certain types of Zwilling cookware are oven safe up to 400F while others can only withstand 300F in the oven. I explained that I had previously purchased something by Zwilling on Amazon and returned it with no questions asked immediately after submitting the return request, I received a full refund. Please check your entries and try again, ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. Free 4-Piece Set of Pan Protectors. Zwilling stainless steel cookware has a stainless steel construction but a ceramic coating, giving you the best of both even heat distribution and non-toxic nonstick cooking. The inner part of lid cracked after 4 months with only 2~3 uses. I purchased a milk frother back in June which didnt work. If so in the next step you can submit your patented idea. Because of their stringent procedures and quality control standards that Zwilling enforces with authorized sellers, its hard for them to control procedures, quality and standards of unauthorized sellers. As a side note, I am German and I have been a reliable client buying Zwilling products for 30 years. Some lines offer fry pans up to 12 while saucepans range from 1-4 quarts. I hope they will resolve this but until then one star is generous. I contact Zwilling customer service, and they provide me with a return label to send them the frother back to get my refund. Then I called the customer service only to find out that my order was cancelled due to shortage of stock. And we couldn't agree more. Zwilling COUPON INFORMATION. Lifetime warranty with normal use and proper care. I tried to contact Zwilling through their Contact Us page. They'll take your money and run and do not stand by their products, even the high end ones. Zwilling (for Italy): the worst customer service EVER! News on cooking innovations. The Henckels items (including kn see more Dee H Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. To search for ingredients of a specific Henkel product please see our List of ingredients according to the Detergents Regulation. The majority of Zwillings cookware is non-stick, and since thats the most sought-after type, it makes sense. Priority customer service. Unfortunately, I will ban this company from now on. Find out how we combat fake reviews. You can find the full range of our brand portfolio in Brands & Businesses. Youve reached the end of this Zwilling Cookware review, so now what? A place to talk about the use, maintenance, and acquisition of any bladed kitchen instrument as well as whetstones, cutting boards, and more! Why should I waste my money and time because theyre technical issues! 80%. Made In is also more expensive and has fewer nonstick options. Since I havent yet had the pleasure, Ill do you one better in this Zwilling Cookware review and include a variety of feedback from around the web. I ordered a product from them on November 24, 2022;ORDER NUMBER: CA-ON-00249625ORDER PLACED: NOVEMBER 24, 2022Zwillings "claimed" to have inventory. Att: Consumer Service 171 Saw Mill River Road Hawthorne, New York 10532 Included with the products should be the following information: Full Name Full Mailing Address Daytime Phone Number Description of the products (Example: "Four Star 4" Parer) J.A. These policies comprise of process and strict quality control standards of Zwilling. Zwilling Canada Yolanda K 16/07/2021 Terrible customer service at their markville mall location in Markham, Ontario, Canada. Its been over a month and Im still waiting for them to return my money. They'll still honour the blades. They said they will eventually send me a gift card for the postage. With German engineering, its collections are made from stainless steel and aluminum, with certain options coated in nonstick ceramic or granite, ie. I bought several items and returned 2 products as they were so chunky and heavy. Registration Benefits Priority customer service. The Submit button is not made clickable. The only real way to test out cookware is by actually cooking with it. Called next day and told me the same thing. Free 4-Piece Set of Pan Protectors. Find helpful customer reviews and review ratings for Zwilling 66467-240 Vitality Serving Pan, 9.4 inches (24 cm), 3.1 qt (3 L), Stainless Steel, Two-Handed, Pot, Bottom, 3-Layer Construction, Casserole, Induction Compatible, Dishwasher Safe at Amazon.com. the Carrara Plus and Madura Plus. It has been well past 30 days and I have not received an update much less a refund. . I was trying to make a warranty claim for a knife I purchased which the blade had chipped on, and the "submit" button on their website when you fill out the contact form doesn't actually work. . Zwilling USA responded the very next day with the method of sending back the warranty return. Die Javascript-Funktionalitt Ihres Browsers ist deaktiviert. Do not waste your time or money on this company. SHOP NOW. I did that. then add the following information about the store: When you pack your box containing the product that is being claimed for the Zwilling warranty, make sure to pack the product securely. Press question mark to learn the rest of the keyboard shortcuts Log InSign Up User account menu Vote Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. They won't contact me back or refund my money. it most likely broke further because it was cracked! Zwilling has additional warranty disclaimers and exlusions of liability mentioned in their warranty. Claim your profile to access Trustpilots free business tools and connect with customers. Thanks to a thick, aluminum core, these versatile pans are fast-heating and boast an even cooking surface. DISCOUNT. Technical Data Sheets for our Adhesives products are available in our TDS database. Disabling it will result in some disabled or missing features. While durable, as with most nonstick surfaces, wooden, silicone or nylon tools should be used. Updated Oct. 25, 2022. I bought a milk frother that did not work according to specifications as it did not heat the milk when selected to do so. I seem to have to contact the company to remind them; they have not initiated any updates. Great culinary travel tips. Find helpful customer reviews and review ratings for ZWILLING Fresh & Save Vacuum Sealer Machine Starter Set with Airtight Food Storage Container Glass, Sous Vide Bags, Meal Prep at Amazon.com. This toenail clipper has a long handle that provides strong leverage. It is always recommended to buy all your Zwilling products only from authorized sellers. Not the case at all. In the Zwilling warranty, Zwilling recommends that when shipping your product, you should do the following: To ship the Zwilling warranty return, Zwilling gives you the freedom to choose the shipping company of your choice. Ive had it something like five years. So there is no actual way to contact the company for warranty claims. When not writing, you can find her in the kitchen whipping up a batch of vegan muffins. After they received the item, no refund appeared on my credit card. It has been over a month with multiple follow ups with their customer service and NOTHING. Theyre top-tier quality, provide excellent results, and dont cost a fortune. I did really like the knifes and the fact that you can sharp them so easily. Dont buy anything their products are cheap. If its an 8 fry pan, then thats exactly what youll get. So it's just in limbo now. For more information on how Henkel processes your personal data please refer to ourData Protection Statement. I can't speak for the product itself as order arrived too late and I had to find another set of knives in the meantime. As sustainability leaders, we aim to pioneer new solutions for sustainable development while continuing to shape our business responsibly and increase our economic success. But when things go sideways they have no recovery. We have the seal tight containers and while a little pricy we love the product but they don't last long and the company won't sell the parts to fix. Battery needs to be replaced and the don't sell the battery. Zwilling UK got back to me the same day with helpful information. they canceled part of my order without notice and I cant use the rest items because its their food save vacuumed set.