Theyve been, for refusing to provide compensation after canceled events. Class Action Waiver: To the fullest extent permitted by applicable law, you and Vivid Seats each agree that any proceeding to resolve any dispute, claim, or controversy will be brought and conducted ONLY IN THE RESPECTIVE PARTYS INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS (OR PURPORTED CLASS), CONSOLIDATED, MULTIPLE-PLAINTIFF, OR REPRESENTATIVE ACTION OR PROCEEDING (Class Action). Academy LA is a cashless venue. Vivid Seats is closely monitoring the current global and increasingly local response arising from the declaration of coronavirus (COVID-19) as a global pandemic. Event organizers apparently hoped to keep the ticket money. The total price was $1405.95. What do I do if my event is cancelled? If your event was canceled, you will be automatically refunded, or if your event was scheduled for a Live Nation venue, you have 30 days to ask for a 150 percent credit to use toward buying future tickets. Vivid Seats is not responsible for lost, stolen, damaged, destroyed or otherwise inaccessible tickets and will not provide compensation for your order if you cannot locate or access your tickets once they are delivered to you. Nothing contained on the site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Vivid Seats Property without the express written permission of Vivid Seats. This means that we are an intermediary between ticket buyers and ticket sellers, allowing ticket buyers to find tickets for all their favorite live events. We are dedicated to making sure every customer is satisfied. Vivid Seats didnt update them to make it harder to get a refund, post-pandemic. These expenditures, and the loss of expected revenue, have resulted in a situation where we do not have the money to issue refunds, SXSWs statement to Billboard says. Taking legal action such as filing civil or criminal charges or seeking an injunction. Class Period: September 29, 2016 to April 1, 2021. Upon receipt of the evidence and form, Vivid Seats will conduct an investigation. Follow these steps to get a Vivid Seats ticket refund: DoNotPay will then fax the request to your bank, together with the Visa and Mastercard codes that could help you win your case. Tickets in all forms, including hard stock and PDF, may be shipped via UPS. In the same memo, Rapino writes to his staff, It is important to remind everyone that Ticketmaster is a platform, and does not hold on to money from client sales. Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. Where is it? Philadelphia, PA 19103 There was absolutely no way to talk to a human. YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. How do I find out whether or not my event is canceled or postponed due to the coronavirus? An on-time delivery for purposes of this paragraph means delivery prior to the actual start time of the performance, regardless of the performance start time previously posted by any party. If you are asked to leave the event or you miss part of the event due to suspected or confirmed inappropriate behavior, you will not qualify for a refund or any other compensation. Vivid Seats prohibits the use of its Marketplace, website, or mobile application for unlawful conduct. No. I tried emailing and calling. The exact delivery location for Special Delivery orders will be designated by the seller. Badge. The two disgraced men have both been sentenced for sex crimes. If the issue you are experiencing is not resolved and you are denied admission, you must obtain proof from the venue verifying that you were denied entry and send that to Vivid Seats along with a statement describing the specific circumstances. If any provision of these Sales Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. The resulting national directives, and state and local government shutdown orders, and other events outside the control of private parties have obviously made it impossible in some cases to hold ticketed live events on scheduled dates. You may not download, print, copy, reproduce, distribute, transmit, broadcast, display, sell, license or otherwise use or exploit any of the Content except in the course of viewing the site online for lawful purposes, and in making single copies of selected pages of the site for personal use and not for distribution or posting on any other site. Vivid Seats shall not be deemed in default or otherwise liable under these Sales Terms due to its inability to perform its obligations by reason of any act of God, fire, earthquake, blizzard, flood, epidemic, pandemic, danger to public health or safety, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, embargo, war, law, ordinance, regulation, legal order (unless caused by Vivid Seats default hereunder), failure or delay of any transportation, power, or communications system or any other similar cause not under Vivid Seats' control. Governing Law: The Federal Arbitration Act (FAA) governs this agreement to arbitrate in all respects. Shipped Arrive in 1-3 business days from placing the order. Unfortunately, no. Follow these steps to get a Vivid Seats ticket refund: Answer a few questions about the transaction and merchant, How To Request a Vivid Seats Ticket Refund, Requesting a Vivid Tickets Refund via Email, Requesting a Vivid Tickets Refund via Phone Call, Explain your situation and why you wish to receive a refund. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Vivid Seats respects the intellectual property of others, and we ask you to do the same. If you canno longer plan to use the tickets you originally purchased, we welcome you to list your unwanted ticketsfor sale on our website. We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. 1-833-321-1231 Therefore, we recommend checking the venue and artist websites, event pages, and social media channels. If an event is cancelled with no rescheduled date, you will receive a full refund of the purchase price (including delivery charges, less possible restocking fees), or a credit for use on a future purchase, as determined at our sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate a request for a refund from the ticket seller). You authorize your wireless operator (AT&T, T-Mobile, Verizon, or any other branded wireless operator) to disclose to Vivid Seats and its third-party service providers your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of the business relationship. Note that if you wish to attend the rescheduled show, your original tickets will remain valid for the new date., Broadway shows have been suspended until June 7, according to the Broadway League. Here are what the top ones have to say. For listings with no designated delivery method, tickets will typically be shipped by UPS. Vivid Seats allows refunds under specific conditions. Accepted forms of payment: credit/debit cards, Apple/Google/Samsung Pay. In the event that Vivid Seats deems an event cancelled in its entirety based on a reduction in capacity: (i) all outstanding orders for such event will be cancelled; and (ii) the event will be reposted for sale with the adjusted capacity and known restrictions. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. To use DoNotPay, open it in your web browser. The pricing in the market also changes frequently, and just as the seller is not permitted to decline to confirm an order in anticipation of the market going up, buyers are not permitted to return tickets or cancel an order due to the market price going down. Will I receive compensation if my event is rained out, postponed, or rescheduled? On rare occasions when pricing errors occur, Vivid Seats shall not be liable to the customer for this error. Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. If you received a coupon for 120 percent that expires in 12 months, dont worry! Even as states around the country begin to reopen, it looks like it will take some time until things are totally back to normal in the entertainment industry. During the pandemic, ticket sellers played word games, saying they were simply rescheduling their performances. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. If you did not receive a Supplemental Notice, the previous dates apply and the claim deadline has passed. When will I receive my 110% Rewards Cash loyalty credit? Himberger is unhappy with that resolution. Vivid Seats is giving customers a choice: they can get a refund on their ticket price for any canceled or postponed event, or they can get a voucher good for 120% of the value of the ticket. THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. And who you can expect to see performing and presenting. The service and delivery fees are added by Vivid Seats to the price of the tickets set by the seller. Not only would SXSW not offer a refund, the offer to use tickets for another year would expire April 30. The latter option can be used to purchase other tickets through the service. IF YOU PURCHASED A TICKET THROUGH VIVID SEATS ON OR BEFORE APRIL 1, 2021 TO AN EVENT THAT, AT ANY TIME FROM SEPTEMBER 29, 2016 THROUGH APRIL 1, 2021, WAS POSTPONED OR RESCHEDULED, YOU MAY BE ENTITLED TO A CASH PAYMENT OR OTHER RELIEF FROM A CLASS ACTION SETTLEMENT IF THE EVENT IS CANCELLED. In order to issue refunds, Ticketmaster must first get approval and funds from our clients. You assume any and all risks, costs, and harms arising from or relating in any way to the risk of contracting, exposure to, or contraction of a communicable disease or illnessincluding, without limitation, COVID-19 or any other virus, bacteria, or other pathogenand you hereby waive any and all claims and potential claims against Vivid Seats, and the Indemnified Parties (as such term is defined below) relating to such risks, harms, and/or exposures. Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law. Now it wont refund my $3,606. Delivery will occur on or before the delivery date on the listing, regardless of delivery method. The company has previously. If the parties fail to agree on any of the persons named, or if acceptable arbitrators are unable to act, or if for any other reason the appointment cannot be made from the submitted lists, the AAA shall have the power to make the appointment from among other members of the National Roster without the submission of additional lists, except that for the appointment of an arbitrator for a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the individual appointed shall either previously have served as a federal judge or be an attorney who has specialized in intellectual property law for at least ten (10) years. Written notification should be mailed by certified mail to: Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. The Intent Notice to Vivid Seats should be sent to Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. If it's just postponed or rescheduled, tickets "will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law." So you have to live in California to get your money back. Exclusive jurisdiction for an arbitration hearing required under the AAA Consumer Arbitration Rules, if any, shall be in Chicago, Illinois. SXSW has, in effect, shifted the burden of the COVID-19 pandemic onto festivalgoers individuals who in these desperate times may sorely need the money they paid to SXSW for a festival that never occurred, the complaint reads, according to Billboard. This site is protected by reCAPTCHA and the Google Event date, times, venue and subject matter (collectively Event Details) may change. *Sorry, there was a problem signing you up. But six months later, Discover found that the charge was valid. (1) If you bought a ticket to an event that was cancelled, you may already have gotten a credit in your Vivid Seats account that you can use to buy tickets to future events. Himberger planned to travel to Atlantic City in July 2020 for the show. This includes any attempt to defraud or otherwise harm Vivid Seats or sellers on the Marketplace. Vrbo took my $1,270! SOME JURISDICTIONS, INCLUDING BUT NOT LIMITED TO THE STATE OF NEW JERSEY, DO NOT ALLOW CERTAIN AGREEMENTS TO INCLUDE THE PROVISIONS OF THIS SECTION THAT (A) LIMIT OR EXCLUDE CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE; (B) LIMIT OR EXCLUDE THE USE OF ANY MULTIPLIER ON OR INCREASE TO DAMAGES; AND (C) LIMIT THE LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, TO THE GREATER OF (1) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (2) $200. Wheres my airline ticket refund from GotoGate? The best musical instrument is a love triangle. The Vivid Seats marketplace is open to the exchange of any tickets for which there is a market, and that do not violate Vivid Seats policies. In response to public outcry from Arizonans trying to get refunds for tickets to postponed events, Arizona Attorney General Mark . 2021 Vivid Seats Ltd. All rights reserved. How do I get my compensation? The parties are not required to exchange selection lists. Over the last several months, our advocacy team has received several questions about Vivid Seats. Here are a few strategies worth remembering the next time you have a postponed event. As for the postponed MLB, MLS, NBA, NCAA, and NHL seasons, StubHub will contact you as soon as we have more details, according to the website. If a re-issue is not possible, you will be refunded the re-issue fee. You acknowledge that the venue and/or event organizer/promoter may continue to develop and update these policies in the intervening time between your purchase and the event date due to, for example, the uncertainty or evolving nature of the COVID-19 pandemic or other safety or health concerns. (Weve published them since then; here are the executive contacts for Vivid Seats.). Most complaints are from ticket billing and delivery issues. FAQs. But if youre looking for a lower price, then you might want to skip Vivid Seats, which adds commissions and fees to its tickets. By submitting your email, you agree to our Terms and Privacy Policy and to receive email correspondence from us. Accordingly, you consent to injunctive or other equitable relief for such violations. They tried looking for another ticket, but since it was very last minute (literally like.minutes before the show) I asked for a refund and they issued it within the next day. It is the buyers responsibility to monitor the event and to confirm any changes to the event with the entity putting on the event. You will receive notice via email if your event has been canceled. If your show hasnt announced a new date yet, please hold on to your tickets. Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. Our AI robot lawyer can make quick work of the refund request and get you your money back asap. Tom Sandoval and Ariana Madix have broken up after he allegedly cheated on her with Raquel Leviss. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE 1542, WHICH STATES: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY. Its been two years, and its not clear that we will be able to use the credit in 2022 because of the continuing pandemic.. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. Each listing contains the event name, date, seat location, and price per ticket. Also, if youve paid in full, you can request a partial refund by calling 714-781-4567. GILFORD, N.H. . As our Sales Terms and Conditions state, all sales are final. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. According to the venue's website . Vivid Seats Rewards stands out as the only loyalty program in the live event industry. All Rights Reserved. Initiating Arbitration Proceedings; Rules, Venue, and Jurisdiction: The arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, as modified by this agreement to arbitrate. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. Vivid Seats then sent me an email saying we had a credit something they had never said in all those months, he says. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. Ive written several stories about shows that kept getting postponed. You will not seek a chargeback from a payment card issuer directly on legitimate charges, i.e., where our refusal to refund or credit a ticket purchase conformed to these posted sale terms.