When you applied for the job and read the job description, this likely would have been listed as a requirement. Qantas has built a reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service. Why do you think you're a great fit for the role? At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. Stage 3 was a group activity. You . All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. Possible answers are. Qantas is an excellent company to work for. Request wheelchair assistance. Start your trip in the exclusive surrounds of one of our world class airport lounges. One minute you can be working with customers on ticket transactions and the next minute you will be needed to contact customers who had a flight rescheduled, so your ability to stay organized is critical. This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. Start your trip in the exclusive surrounds of one of our world class airport lounges. Search for jobsOpens external site in a new window now orfollow us on LinkedInOpens external siteto receive updates. Your interviewer will be looking to hear that you are able to handle the situation with ease at Qantas Airways. Sydney NSW. Qantas Airways Limited 4.0. If yes, we have great news for you. I would soak in all in-person training and any online module training that I would be put through during my orientation. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically Recently being a business owner I would deal with a multitude of calls ranging from customers to suppliers and contractors, so I feel I have the capacity to deal with over-the-phone matters". Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Around 20 of us were arranged to seat in a area, professionally dressed. Earning points couldnt be easier. This employer has not claimed their Employer Profile and is missing out on connecting with our community. It roughly took three hours, and you had a ten minutes break. "I have no issue being subjected to a criminal background check and employment verification. Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. Getting to wear multiple hats? Very quickly after starting this job, the importance of following all of these regulations was instilled in me by my manager. Also, briefly talk about understanding the importance of upholding the company's image by being neatly groomed and in uniform (to appear professional and knowledgeable, etc.) It's great that you met with your coworker privately and then later escalated the issue when the situation didn't improve. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Also, how exactly will this benefit you in this role? Followed by a group exercise with the table youre sat at. As a bartender, multitasking was handling a room full of people, remembering their orders, and keeping the bar stocked in short order. I interviewed at Qantas in Feb 2023. This came at the request of our department director, and she tasked me with being the lead on the project because of my knowledge and experience in the department. The minimum age requirement is 18 years. Has this ever happened to you before? Melbourne Airport. Customer Service Business Agent at Qantas Greater Sydney Area. To gauge how you think on your feet while providing great customer service, your interviewer is posing this tricky scenario to you. Cabin Crew (20) Customer Service Agent (11) Flight Attendant (9) . Bookcar hire,car specials, commercial vehiclesandairport transfers. If successful, hopefuls move on to a second round of interviews that typically take . 15 Qantas Customer Service Agent interview questions and 11 interview reviews. Describe a time when you went gone over and beyond for a customer? I got chat interview with Qantas. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically How come the meeting with your supervisor was so much more effective, and how did this meeting solve the problem exactly? 1. "I do have a valid driver's license and have held mine without any restrictions since I was 17 years old. When I was hired for my current job five years ago, I took it upon myself to familiarize myself and learn our products and staff in a short amount of time to be the expert representative of my organization and, if hired for this role, I would work hard from the start to gain this same level of expertise in this role. The key point here is to be active in the group and show the assessor you are able to work within the group. Discover our Australian domestic and international network, airline partners and oneworld. The Qantas Airways reservation number is +1832 (460)1113. ", "Not at all, I would be very proud to be representing Qantas, but I also love to look good and take pride in myself. Interviews will take place with a representative from Human Resources, the hiring manager or a combination of both. Join to connect Qantas. Be the first to find this interview helpful, 1. Join Qantas Frequent Flyerorsubscribe to Red Email today. If you have a passion for being with people, a track record for excellent customer service and meet all of our essential requirements then you could be a Qantas Cabin Crew member. It roughly took three hours, and you had a ten minutes break. Be specific with your answers they want examples I applied online. "I've always prided myself on being a true professional in any job that I've held during my career. How to Answer: Why Do You Want to Work Here? Were you the best cleaner on the team? I feel I can handle most situations with professionalism.". The first part is an online interview. I'm accustomed to talking to customers, suppliers, and contractors on the phone. I've called seven times to try to book my round-the-world flight with the oneworld alliance.I have sat on hold 2-5 hours each time, I have then gotten through, given all my details of my six family members and flight details, and worked with the agent for up to 3 hours to work out the flights usually in the middle of the night by the time we finish only to be cut off . Based on the urgency and importance of the tasks? Also, reiterate to the interviewer that you always strive to be professional. Call Center Temp Agency & Staffing Agency Solutions. I had a chat interview for my first processing. Qantas Careers and Jobs Recruitment 2022-2023 | Airways Vacancies: Are you searching for the latest Qantas Airways Careers and Job Vacancy Announcements? The example you share can be from an experience with a colleague, manager, or customer, just make sure that you can explain your approach with the unreasonable customer by setting the stage for the situation and explaining how your actions provided a positive outcome. In my current role, I know our entire product catalog and services our technicians provide to be able to help diagnose customer issues. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 If so, talk about a time when you successfully handled an inquiry that initially you weren't sure how to handle. Choose one of our practice interviews to help you better prepare for your upcoming interview. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. I applied the position online, and it took one month to process. Would you have any issues in doing this? Step 5; Reference checks. Bookcar hire,car specials,commercial vehiclesandairport transfers. As you answer, try to focus on the things you did over the phone to provide the best service possible to prove your worth in this role with Qantas Airways. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. We do this by creating interview questions that we think you might be asked. To really sell your ability to hit the ground running if hired for this position, talk to your interviewer about your plan to learn and master whatever programs are required for this role. If you were to talk to my references or any past colleague and manager, they would tell you that I am reliable in doing what I say and saying what I do at all times. Detail-oriented? The process took 7 weeks. "Throughout my career, I've been working my way towards a role that is customer facing and customer focused in every aspect of the job, and after carefully researching my next move, this position is perfect for my skillset and career goals. Stage 2 was a role play. Our cabin crew represent us in the air and deliver best in class service and customer care. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. Step 1; Applied for job. The process took 9 months. Hospitality and Retail professional for the past 4 years specialising in customer service and dealing with customers. I interviewed at Qantas in Feb 2023. ", "I would explain to them I would look into this for them but I can only comply with Qantas policies, but assure them I would do the best I can and explain to them what Qantas has to offer for the money they may spend!". great experience, I applied online. Will you cover the medical costs. One shift I was working as the night lead, we had a very angry customer from our drive through who came into the store after receiving his order. The number and type of interviews across the segments will vary. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. I applied online. A lot of transactions were also handled by credit or debit cards, and I had to help customers work the self service pad for transactions. You appear confident, tech-savvy, and curious, all of which are great attributes that the interviewer will appreciate. "In my current role, I work with customers over the phone and with those who come into our location in-person, and I'm most often the first face they see. The process took 9 months. Working in a fast-paced, outdoor operational environment, you will load and unload customer baggage, transport it to terminals and aircraft and operate a range . ", "We were having trouble with employees putting in timesheets, so I researched online timesheets and found a solution to this, I proceeded to set this up, train the employees to use the timesheets, and then implemented their use, then each week all timesheets were automatically on my computer for processing.". The process took 2 days. This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. There was a question about working in a high pressure environment If you have been in a similar type of customer service situation in the past, don't hesitate to talk about how you handled that situation, as well. describe a time you solved a problem without any others help. $19 to $21 Hourly. how did you handle it? As a Customer Service Agent at Qantas Airways, you will be expected to provide great service, accurate information, and resolve issues for potential customers over the phone. It was 5 questions about customer services. Then we had group activity and interview with a Qantas staff. He was berating our cashier and having heard this from the kitchen area, I immediately went out to try and calm the situation down. DELTA LEASING LLC Anchorage, AK. It was an very open question to be answered so yeah good luck to everyone that applies et. Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. Adding an example will take your response to the next level. Qantas are a good company to work for with regards to pay and conditions. Makes sense! Will you cover the medical costs. ", "I once had a problem with a co-worker, when things didnt improve I then approached the co-worker to discuss how she was making me feel, this still did not improve and in fact, became worse. Prior to your interview, try to research the mission and values of Qantas Airways and touch on some points that relate to their mission and values. "I'm a person who always wears their heart on their sleeve and speaks what's on my mind at all times. Bookcar hire,car specials,commercial vehiclesandairport transfers. Track updates on extreme weather or other major issues that may impact your flight. Because almost every aspect of the business at Qantas Airways, from flight scheduling, passenger ticketing, and aircraft maintenance, is housed within one of different software systems, you will be expected to pick up and run with any program that you train on and will use if hired as their next Customer Service Agent. I interviewed at Qantas (Melbourne) in Sep 2018, An online application process followed by a request to submit a video interview with customer service related questions. 13 Qantas Customer Service Agent interview questions and 9 interview reviews. Quick Apply. To get at your ability to be as knowledgeable as possible in this role, your interviewer is asking this question to see if you've had to do this in any previous roles you've held. The process took 1 week. Asks whats one time where you had to disobey the rules. This may be one or a combination of the following: interview, psychometric testing, assessment centre or in tray exercises. The process took 2 weeks. The process took 1 week. What was your favorite team work and what did you do for it. they gave me 5 questions. It's not enough to just have experience, though; talk about the ways in which you excelled while you completed these tasks. Supply Chain Management; Banking, Financial Services & Insurance (BFSI) Digital Marketing; Entrepreneurship; Business Analytics; Human Resource Management Why do you want to be a customer service agent? How long did you run them? I interviewed at Qantas (Melbourne) in Jun 2017. A strong communicator? how to verify an unverified sender in outlook. The process took 4 weeks. To build out your answer more, can you talk about all the hats you had to wear when you ran your own business? The process took 1 week. Common stages of the interview process at Qantas according to 136 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Emotionally intelligent? Also, talk to the interviewer about how this experience will allow you to hit the ground running at their company. Prepare for questions about personal interests, previous work experience, and strengths. describe a time you solved a problem without any others help. I interviewed at Qantas in Feb 2023. what was the resolution?. What was different about these new timesheets that made the employees actually fill them out? If you have ever flown commercially, you know that all staff of the airlines look the part and walk the part of being a true professional on the job. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. I applied online. Can you give an example of a time when your communication style proved beneficial or helped you accomplish something? There may be additional role specific questions which you'll need to answer so we can consider your application. This takes place over the phone or online and gives management a better sense of the candidate. "In my current role handling incoming customer calls to our business, I am often asked questions that I don't know the answer to. We heard back from Qantas the next day regarding whether we passed or not. If I get a good vibe from them, I would continue to make conversation with them while also explaining anything I can about their upcoming departure. Why? If fortunate enough to join the Qantas Airways team, I would bring this same level of dedication and leadership to the customer service team.". Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. Assesment Day - Involvled a introduction to the company and its values. In these situations, I let the customer know that I will get them in touch with the best person to answer their question and do so right away. But go into more detail about why you would be so proud. I applied online the Qantas website and I got an email about a week later for chat interview. Upgrade my browser. Accepted Offer. Step 6; Invited to do a medial. I interviewed at Qantas in Feb 2023. Write down what you think is important so you can reference it when youre in the role play. The process took 4 weeks. A poor customer experience and how did you handle 2. Great job! I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. Have you ever had a difficult situation with a customer and how did you resolve it? To add to that, specific airports also have many safety and security protocols that all passengers and staff must adhere to. did anything happen? Step 6; Invited to do a medial. For nearly a century now, Qantas has been bringing travellers together with the people they love - both from around Australia . Types of psychometric testing that may be used include verbal reasoning, numerical reasoning, abstract reasoning and personality tests. "Success in my last two jobs really showcased my ability to multitask. If so, discuss how you successfully handled this. Discover how you can start earning great rewards and savings simply for running your business. In my work, I put a lot of effort into ensuring that the workplace is as safe as it can be for all people who enter it. This especially comes into play when you are . You have provided a good definition of what being professional means to you. The familiar smiles are waiting to welcome you onboard. How to apply. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Deals on Qantas flights across a range of Australian and international destinations. Online application and then I was invited to submit an online interview which consisted of about 6 questions. This will give you the best chance of being short-listed for the next stage. I interviewed at Qantas (Brisbane) in Jul 2016. how did you handle it? I interviewed at Qantas in Feb 2023. Sporting our iconic uniforms, our cabin crew ensure the safety of our customers while making them feel at home, even when theyre thousands of feet in the air. Information about visas, health and more. Aug 2022 - Present8 months.