See our Condition of returned items policy. Coverage, eligibility requirements, and exclusions. In some cases, your response options may differ. Currency exchange rate applied to refunds. @missjen316 wrote: Fit issues are not covered by the MBGs. document.write (document.charset ? Instead, I lost money and I got hosed over and over again because EBay doesnt back up the seller. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. If the buyer is responsible, choose your return address from the dropdown menu. You have 3 business days to respond to the request and resolve the buyer's issue. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. Tip If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Its out of their hands at this point as the buyer filed the PayPal claim. If we're asked to step in to help, we may ask the buyer to return the item to you. How do people alwats confuse this. You need to call ebay. Start a return. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. document.write ("&loc=" + escape(window.location)); In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. Buyer is asking for a refund because he can't figure out how to use it. Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. eBay Money Back Guarantee covers most transactions on eBay. This is a good option for low-value items. If we're asked to step in to help, we may ask the buyer to return the item to you. The item was shipped and confirmed as delivered. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, How to handle a return request as a seller, Video: how eBay return policies work for you, Video: growing your business with returns, Seller Protections are in place for those impacted by winter weather, eBay Motors announces the eBay Guaranteed Fit Program, Seller Protections for the South and Central US, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold, 7 Questions with Alex Carrera of Save A Suit, FedEx Home Delivery Rates Decrease Effective November 8, 2022, Shipping labels update for Authenticity Guarantee-eligible sneakers. Something went wrong. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. I report him immediately and call CSR. Our video below also shows the steps you can take to offer a partial refund on eBay. Also a seller you are always going to have bad buyers here and there, its. Create an account to follow your favorite communities and start taking part in conversations. if (!document.MAX_used) document.MAX_used = ','; So let me get this straight? The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. How to give a partial refund after the item is returned. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. eBay closes the case. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. In some cases, we may automatically accept a return request on your behalf. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. This is a good option for low-value items. Since they refunded you right away, you aren't required to return the item. Some purchases inspected under Authenticity Guarantee are considered final sale. Just a heads up that you might want to to edit it for clarity. You are not allowed now to dispute a not as described return. Who is looking out for us ? If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. Withdrawals may be covered separately by the eBay vault. document.write ("?zoneid=4"); You can also find more information in our full article below. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. - edited document.write ("'><\/scr"+"ipt>"); How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? For returns and exchanges less t When a seller opts to 'not accept returns' it can be a benefit to buyers. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. The buyer claims the item is not compatible with his mobile phone. Select the percent you want to deduct from the refund amount. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to accept their refund request and give them the refund within 2 business days. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. document.write ("?zoneid=2"); Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. The buyer could have said "I ordered an iPhone and when it arrived a dinosaur fell out of it!" If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. Returns not accepted is outdated online. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. See Evidence of successful delivery to the authenticator below. Their is no point really even if they changed their mind, the buyer can simply say that they got the wrong item. My seller rating on eBay is 100% and I have had an account on eBay since 2009. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading or appraisal, Factory or vacuum seal is broken/opened but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didn't return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. In the last two cases the buyer keeps the item and gets refunded. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. The above applies whether or not a seller accepts returns. eBay may step in without the buyer asking, if the seller didn't respond to the return request. Give your rule a name and then select Save and turn on. For most purchases, buyers are refunded to their original payment method. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. You have 8 calendar days to review the return reques t and take action. How is it a benefit? There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. If the seller ignores the return request I know that in some cases ebay will refund on their behalf without requiring a return. If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. I appreciate it. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. They can either accept the return and send the label, refund the buyer in full, ignore it or let eBay decide. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Please use this in a story so everyone knows. But I've never heard that automatically happens just because a seller doesn't offer returns. document.write (document.charset ? One of the foundations of the eBay experience is the level of trust between all members of the eBay community. What is even worse is that as a seller I cant even leave him negative feedback to alert other sellers of his actions. See our page on. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. if (document.context) document.write ("&context=" + escape(document.context)); It may only be used to recoup losses when an item is returned used or damaged. if (!document.MAX_used) document.MAX_used = ','; If the item is returned used or damaged, you may qualify to issue a partial refund. You can choose whether to accept returns if a buyer changes their mind about a purchase. If a seller loses a chargeback they may be eligible for payment dispute seller protections. Some have lost thousands.